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order fulfillment associate resume example with 1 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized, Knowledgeable about shipping, receiving, and tracking procedures, and skilled in operating forklifts, pallet jacks, and scanners

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Experienced customer service associate with a proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable, and attentive to customer needs.

Skills
  • Excellent Communication
  • Shipping and Receiving
  • Order Execution
  • Critical Thinking
  • Order Picking Skills
  • Customer Experience
  • Effective Working Relationships
  • Pallet Jack Expertise
  • Constructive Feedback
  • Team Goals
  • Accurate Money Handling
  • Inbound and Outbound Calling
  • Exceptional Communicator
Work History
08/2021 to 08/2022 Order Fulfillment Associate Coursehorse | Brooklyn, NY, Naples, FL
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Conducted cycle counts and reconciled problems within distribution operations.
  • Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.
  • Followed procedures at all times for personal and team safety.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Trained new associates on basic and advanced shipment procedures.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in product quality and workflow.
  • Processed over 50 orders daily orders through a multi-carrier manifest system.
08/2021 to 08/2022 Cashier Southern Auto Group | Virginia Beach, VA, Naples, FL
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds, and resolved transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Increased sales by 10%.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences
08/2021 to 08/2022 Customer Service Associate Transperfect | Albany, NY, Naples, FL
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
  • Managed over 50 customer calls per day.
Education
Expected in 05/2026 to to Bachelor of Science | Public Health Florida Gulf Coast University, Fort Myers, FL GPA:
Expected in 05/2022 to to High School Diploma | Naples High School, Naples, FL GPA:



  • Honor Roll all four years of high school
  • Completed AP course in ap environmental science
  • Completed AP course in psychology
  • Completed AP course in US government
  • 4.2 GPA
  • National Honor's society Member
  • Extracurricular Activities: volunteering
  • summa cum laude graduate
Languages
English:
Full Professional
Negotiated:
French:
Native or Bilingual
Negotiated:
Spanish:
Elementary
Negotiated:

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Resume Overview

School Attended

  • Florida Gulf Coast University
  • Naples High School

Job Titles Held:

  • Order Fulfillment Associate
  • Cashier
  • Customer Service Associate

Degrees

  • Bachelor of Science
  • High School Diploma

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