Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Skilled Systems Analyst with a proven track record of leading analysis and requirement-gathering efforts for application development projects. Additional background includes conducting joint and rapid application development sessions, service-oriented architecture and supervisory experience in functionality, usability, reliability, performance and regression testing.
  • Requirements gathering
  • Front-end web development
  • Data analysis
  • Strategic planning
  • ERP: Oracle Applications (R12.1.13), (iStore, Order Management and Oracle Alerts)
  • Oracle Tools/Components: Pl/Sql Developer,Data Loader
  • Languages: SQL, PL/SQL
  • Functional Domains: E-Commerce
  • Business process improvement
  • Six Sigma Certification
  • MS Project
  • Strategic planning
  • Data analysis
  • Project planning and development
  • Full lifecycle development
  • Working with shifting priorities
  • Managing multiple projects simultaneously
  • Documentation
  • Test-driven programming
Work History
Oracle Functional Analyst, 06/2015 to Current
IntelligratedCity, STATE,
  • Experience in Oracle E-Business Suite Applications Prepared Functional design documents for customizations/conversions using AIM methodology.
  • Experience in all phases of the system development/implementation life cycle.
  • Leading the offshore technical team and working in multiple time zones for implementing the Functional and technical solutions.
  • Prepared BR100 Documents for business users and addressing training (KT) sessions to users.
  • Analysis of the current system by interacting with business and cross functional team.
  • Analyzing the issues on Production System and resolving them.
  • Testing the functionality of new enhancements for new entitles in R12 (brazil entity).
  • Coordinating the Cross Functional teams for customizations and calling out key issues.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

E-Commerce Site Developer Leader, 05/2012 to 06/2015
IntelligratedCity, STATE,
  • Directed all phases of e-commerce projects, from planning and requirement gathering to testing and implementation.
  • Developed 40 executive presentations and reports to facilitate project evaluation and process improvement.
  • Implemented a set of comprehensive tracking processes to monitor iStore (Oracle e-commerce platform) performance.
  • Manage the daily details of the development and technical improvements of the e-commerce sites, which include working with Customer Service and Support (CSS) management, marketing department and the IT group to coordinate all necessary activities, including creation, development, system testing and implementation.
  • Manage a sales team of 18 across three location, helping lead them to meet team/company and specific individual goals through daily, monthly, quarterly reviews and annual budget between $750 M - 800 M.
  • Work with marketing team using analysis for promotional planning, testing, and execution on projects valuing approximately $1.75 MM annually.  Communicate the development goals and new release features for CSS online tools throught external marketing  while coordinating with the corporate marketing team. ·  
  • Utilize multiple operating systems to develop and maintain dashboards used to optimize data integrity, analysis and provide insight into promotional strategies, and sales performance on a monthly, quarterly, and yearly basis for company’s spare part website.

Functional Leader, 05/2008 to 04/2012
Procter & GambleCity, STATE,
    • Project leader for a new reliability operating system the company is developing.  Project aims to cut costs by 10,000+ man hours and $4 MM - $6.5 MM annually.
    • Responsible for reviewing customer’s daily inventory levels and making purchasing decisions to replenish inventory levels across all of their distribution centers to avoid out-of-stocks and meet promotion expected sales, purchases represent between $65 MM - $75 MM annually.
    • Manage a team of 12 individuals, helping lead them to meet team/company and specific individual goals through daily, monthly, quarterly reviews and annual budget between $550 M - $580 M.
    • In charge of training all new hires on SAP, Excel, and P&G’s return logistics program, trained between 50 – 60 employees per year last two. 
    • Held accountable for removing over 250 hours of non-value added work from the role and selling over 2.5 MM in net outside sales each year. 
    • Lead daily metrics review for all Functional Leaders to gauge if company goals for the teams are being hit, if not conduct a why-why analysis to root cause and create action plan to hit goals.
    • In charge of leading the team in meeting the company goal of 95% of carrier on-time by collaborating with carrier’s to improve their service by root causing misses and creating action plans to prevent failure in the future.
    • Devised and published metrics to measure the organization's success in delivery of shipped orders.

MBA: Management, Expected in April 2011
Bachelor of Arts: Communications, Expected in August 2003
Speech Communication Public Relations Marketing
Business Analyst Training: , Expected in

Green Belt Certification: , Expected in December 2013
STANFORD UNIVERSITY - Palo Alto, California

Advanced Project Management: , Expected in March 2013
- ,

Bachelor of Science: Communications, Expected in 2003
Miami University - Oxford, Ohio

Scaled Professional SCRUM - October 2016

ASPE Business Analyst Training - September 2016

STANFORD UNIVERSITY, Palo Alto, California                                    

Advanced Project Management, March 2013

VILLANOVA UNIVERSITY, Villanova, Pennsylvania                                    

Green Belt Certification, December 2011 (expired)

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School Attended

  • Miami University

Job Titles Held:

  • Oracle Functional Analyst
  • E-Commerce Site Developer Leader
  • Functional Leader


  • MBA
  • Bachelor of Arts
  • Business Analyst Training
  • Green Belt Certification
  • Advanced Project Management
  • Bachelor of Science

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