Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients/visitors. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Scheduling
Computer proficiency
Teamwork
Analytical skills
Compassion
Verbal and written communication
First Aid/CPR
Responsible
Good telephone etiquette
Critical thinking
Data management
Business correspondence
Strategy implementation
Leadership
Organization and Time management
Customer Service
Education
ECPI UniversityVirginia Beach, VAExpected in 2022 – –BBA:BB - GPA:
Bachelor's degree
Tidewater Community CollegeNorfolk, Expected in 05/2016 – –Associate of Applied Science:Business Administration - GPA:
Associate's Degree
Dean's List Honoree
3.9 GPA
Bayside High SchoolVirginia Beach, VAExpected in 06/2011 – –High School Diploma: - GPA:
Accomplishments
Sentara's July Employee of the Month 2020
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Supervised team of 15-20 staff members.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Cashier - Achieved highest Number of sold shoes within one-month period for the Polar Plunge
Work History
Altra Holdings, Inc. - OR Service/ Anesthesia Assoc Fremont, CA, 12/2020 - Current
Checked for Patient's Identification; MRN and full name as well as date of birth.
Communicated with various units to ensure patient safety; PACU and eventually Phase II
Decreased duration of turnovers in OR department.
Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
Created safe operating environments for invasive and non-invasive procedures.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Used time management and efficient cleaning methods to meet deadlines.
Sentara Virginia Beach General Hospital - Patient Dining Assoc/Supervisor City, STATE, 04/2016 - 12/2020
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Nordstrom - Logistics Processor/ Team Lead City, STATE, 01/2014 - 08/2016
Increased sales by 15%
Receive and unload freight
Oversaw 20 employees.
Fulfill customer orders from store inventory in timely manner following quality standards, with high fulfillment percent and sense of urgency
Prepare and ship customer’s orders following quality, packing and shipping standards
Meet and/or exceed delivery shipping expectations
Established/ Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes
Accurate and efficient use of mobile and hand held devices
Provide general support to store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
WAWA - Customer Sales Associate City, STATE, 01/2010 - 07/2013
Maintain and update cleanliness of Wawa
Follow all security and safety measures
Assisting customers with their daily purchases and travels.
Preparing and making delicious hoagies for wonderful customers.
Assisting disabled people pump their fuel and purchase items from inside of the building.
Collect cash (cashier), direct customers to appropriate areas of travel leaving or entering Virginia Beach
Working knowledge of facilities, customers, rules, and regulations
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