LiveCareer-Resume

optometry technician resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly motivated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • CPT/E&M coding
  • Vision Insurance Billing
  • Patient scheduling
  • Data entry
  • Able to lift 50+ pounds
  • Stocking supplies
  • Retail loss prevention
  • Team player mentality
  • Product Sales
  • Customer- and service-oriented
  • Written and oral communication skills
  • Reliable and punctual
Education and Training
Weber State University Ogden, UT Expected in : Zoology Major - GPA :
Ogden High School Ogden, Utah, Expected in 05/2017 High School Diploma : - GPA :
  • International Baccalaureate Diploma Programme Member
  • Key Club service Member
  • National Honors Society member
  • Honor Roll 2013-2017
  • Outstanding project Award recipient In Microbiology at the Ogden School District Senior Science and Engineering Fair 2017
  • 3rd Place award recipient in Microbiology at the Ritchie National Senior Science and Engineering Fair 2017
  • Dick Webber Gold Watch Award Recipient for All- Star female athlete
  • Outstanding Female Athlete Award Recipient 2016-2017
  • Varsity Athletic letter in Volleyball 2016-2017
  • Varsity Athletic Letter in Basketball 2015-2017
  • Varsity Athletic Letter in Track/Field 2015-2017
Experience
Department Of Defense - Optometry Technician
Point Mugu, CA, 05/2019 - Current
  • Performed clerical duties, including pasting refractor receipts, entering data into patient charts.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Assisted with visual field testing, ocular photography, and pre-exam data collection.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Protected patients by observing strict HIPAA guidelines.
  • Communicated with patients by phone and via written correspondence.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Bed Bath And Beyond - Sales Associate/Customer Service Representative
City, STATE, 06/2017 - 06/2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Made recommendations to customers to promote brand effectiveness and product benefits
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
Tricked Out Accessories - Sales Associate/Customer Service Representative
City, STATE, 06/2016 - 06/2017
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify cell phone needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Presented different categories of cell phone cases and cell phone care products and explained features, benefits and technical specs to generate sales.
  • Gained knowledge on all cell phone case, and headphone items and demonstrated enthusiasm and belief for product and company philosophy.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.

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Resume Overview

School Attended

  • Weber State University
  • Ogden High School

Job Titles Held:

  • Optometry Technician
  • Sales Associate/Customer Service Representative
  • Sales Associate/Customer Service Representative

Degrees

  • Some College (No Degree)
  • High School Diploma

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