, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Qualified ABO certified Optician bringing more than 8 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments.
Skills
Evaluating patients
Quality control
Frames adjustment
Managing inventory
Fittings
Glasses repair
Communication
Decision-making
Problem resolution
Friendly, positive attitude
Team building
Organization
Working collaboratively
Work ethic
Customer service
Leadership
Training & Development
Active listening
Conflict resolution
Critical thinking
Reliable and trustworthy
Fluent in Spanish
People skills
Experience
Optician, 11/2018 - 04/2020 Park Nicollet Health Services – Minneapolis, MN,
Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Repaired and adjusted frames to meet customer needs.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Optical Sales Associate, 10/2016 - 11/2018 Kaiser Permanente – Suitland-Silver Hill, MD,
Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
Organized store by returning all merchandise to its proper place and restocked displays.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Ophthalmic Technician, 05/2016 - 08/2016 Renown Health – Reno, NV,
Obtained and recorded patient medical history and operated ophthalmic equipment.
Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
Prepared operating suites for surgeries by stocking supplies, placing equipment in position and monitoring
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Conducted tonometry or tonography tests to measure intraocular pressure.
Optician, 10/2013 - 10/2015 Park Nicollet Health Services – Bloomington, MN,
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
Education and Training
High School Diploma: , Expected in 05/2012 - South Elgin High School - South Elgin, IL, GPA:
Ranked in Top 30% of class
Completed continuing education in Certified Nursing Assistant 2011 Junior year
Esthetician: Skin Care, Expected in 05/2018 - Tricoci University of Beauty Culture LLC - Elgin, IL, GPA:
ABO Certification: Opticianry, Expected in 03/2019 - American Board of Opticianry - , GPA:
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