Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Evaluating patients
  • Managing inventory
  • Frames adjustment
  • Quality control
  • Team Building
  • Organization
  • Team Management
  • Operational Improvement
  • Customer Service
  • Insurance Billing
  • Project Organization
  • Eligibility Verification
  • Administrative support
  • Relationship Development
  • Communications
  • Billing Adjustments
  • MS Office
  • Supervision
  • Problem Resolution
  • Stock Rotation
  • Equipment Operation
Optician, 01/2019 - 03/2020
Park Nicollet Health Services Hopkins, MN,
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Managed client frame selection processes and walked through lens options.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Repaired and adjusted frames to meet customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Retail Manager, 09/2013 - 12/2019
Levy Restaurants, Inc. Honolulu, HI,
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized engaging merchandise presentation to motivate impulse purchases.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Increased store sales [Number]% above target each quarter by analyzing daily sales and creating action plans.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Created excellent [Type] experience to cultivate customer loyalty and retention.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
  • Created daily [Type] reports and monitored [Action] to effectively manage inventory turnaround times.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Increased store sales by [Number]% by cross-selling complementary items.
  • Led team of [Number] sales associates to drive sales and strengthen brand loyalty.
  • Cultivated long-term business strategies by generating customer feedback for process improvements.
  • Assisted [Number] customers daily by selecting merchandise, answering questions and quickly resolving concerns.
  • Implemented client feedback to improve company processes and foster growth.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Contributed to positive store appearance through regular folding and organizing of racks.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Inputted all data into computer system using [Software] and efficiently processed paperwork, maintaining [Number]% accuracy rate.
  • Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Monitored inventory control to align ordering processes with demand plans.
People Department Manager, 06/2006 - 10/2018
Mcdonald's Evansville, IN,
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
  • Listened to customer needs to identify and recommend optimal [Product or Service] selections.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
  • Reset store displays for special events and seasonal merchandise changes.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Collaborated with others to discuss new [Type] opportunities.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated Labor knowledge through restaurant programs.
  • Answered unlimited amounts of calls per day to answer customer questions.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Collaborated in development of [Type] procedures.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including fryer station cleanliness and employee break room.
  • Delivered product and service to customer locations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Utilized scheduling software programs to compile data gathered from various sources for labor resources.
Shift Manager, 10/2004 - 07/2007
Giant Eagle Kirtland, OH,
  • Developed new promotional strategies to increase customer base and market share, promoting Product and Service through diverse channels.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Increased overall team efficiency and productivity.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Cross-trained in every store role to maximize operational knowledge.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Managed and mentored a hand full of staff members.
  • Mentored and supported new employees to maximize team performance.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and supervised staff members.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Strengthened product branding initiatives and coordinated effective merchandising displays.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Handled many credit card sales in funds each day in fast-paced environment.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Managed day-to-day operations, including supervision and assignment delegation for hand full of team members.
Education and Training
: Criminal Justice, Expected in
American InterContinental University - Schaumburg, IL
  • Completed coursework in English Composition I and Criminal Justice I.
  • 3.2 GPA
High School Diploma: , Expected in 06/2006
East Anchorage High School - Anchorage, AK,
  • Ranked in Top Award for Girl Scout.
  • 3.0 GPA
  • Completed continuing education in JROTC.
  • Customer Service Award for Subway.
  • Have received a number of awards for outstanding customer service.
  • Received the Girls Scouts award for tasks and accomplishments for the Alaskan Community.
  • Made Deans list in college
  • Honor role for Junior High.
  • In JROTC throughout high school
Activities and Honors
  • Apprentice dispensing-October 2019-current
Additional Information
  • Some college work, need to re-enroll in college course work in order to complete Bachelors Degree in Criminal Justice.

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School Attended

  • American InterContinental University
  • East Anchorage High School

Job Titles Held:

  • Optician
  • Retail Manager
  • People Department Manager
  • Shift Manager


  • Some College (No Degree)
  • High School Diploma

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