optician resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Evaluating patients
Managing inventory
Frames adjustment
Quality control
Team Building
Organization
Team Management
Operational Improvement
Customer Service
Insurance Billing
Project Organization
Eligibility Verification
Administrative support
Relationship Development
Communications
Billing Adjustments
MS Office
Supervision
Problem Resolution
Stock Rotation
Equipment Operation
Experience
01/2019 to 03/2020
OpticianPark Nicollet Health Services – Hopkins, MN,
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Recommended specific lenses, coatings and frames to suit individual client needs.
Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
Managed client frame selection processes and walked through lens options.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Checked finished lenses for conformance to order specifications, quality and customer needs.
Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Repaired and adjusted frames to meet customer needs.
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
09/2013 to 12/2019
Retail ManagerLevy Restaurants, Inc. – Honolulu, HI,
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Organized engaging merchandise presentation to motivate impulse purchases.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Increased store sales [Number]% above target each quarter by analyzing daily sales and creating action plans.
Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Created excellent [Type] experience to cultivate customer loyalty and retention.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Established loyalty, executing flawless customer engagement to drive client retention.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
Created daily [Type] reports and monitored [Action] to effectively manage inventory turnaround times.
Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
Increased store sales by [Number]% by cross-selling complementary items.
Led team of [Number] sales associates to drive sales and strengthen brand loyalty.
Cultivated long-term business strategies by generating customer feedback for process improvements.
Assisted [Number] customers daily by selecting merchandise, answering questions and quickly resolving concerns.
Implemented client feedback to improve company processes and foster growth.
Guided and supported [Number] staff members to consistently achieve team and personal goals.
Contributed to positive store appearance through regular folding and organizing of racks.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Inputted all data into computer system using [Software] and efficiently processed paperwork, maintaining [Number]% accuracy rate.
Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Monitored inventory control to align ordering processes with demand plans.
06/2006 to 10/2018
People Department ManagerMcdonald's – Evansville, IN,
Restocked shelves with current merchandise in attractive displays to promote sales.
Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
Reset store displays for special events and seasonal merchandise changes.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Collaborated with others to discuss new [Type] opportunities.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Maintained updated Labor knowledge through restaurant programs.
Answered unlimited amounts of calls per day to answer customer questions.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Collaborated in development of [Type] procedures.
Attended departmental meetings, providing feedback to enhance future performance.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Achieved cost-savings by developing functional solutions to [Type] problems.
Improved customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including fryer station cleanliness and employee break room.
Delivered product and service to customer locations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Utilized scheduling software programs to compile data gathered from various sources for labor resources.
10/2004 to 07/2007
Shift ManagerGiant Eagle – Kirtland, OH,
Developed new promotional strategies to increase customer base and market share, promoting Product and Service through diverse channels.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Ran daily reports to assess performance and make proactive adjustments.
Increased overall team efficiency and productivity.
Helped employees operate productively and stay on task to meet business and customer needs.
Cross-trained in every store role to maximize operational knowledge.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Managed and mentored a hand full of staff members.
Mentored and supported new employees to maximize team performance.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Trained and supervised staff members.
Mitigated risk by ensuring regulatory compliance for required licensing.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Strengthened product branding initiatives and coordinated effective merchandising displays.
Assessed, optimized and elevated operations to target current and expected demands.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Handled many credit card sales in funds each day in fast-paced environment.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Managed day-to-day operations, including supervision and assignment delegation for hand full of team members.
Education and Training
Expected in to to
: Criminal Justice American InterContinental University - Schaumburg, IL GPA:
Completed coursework in English Composition I and Criminal Justice I.
3.2 GPA
Expected in 06/2006 to to
High School Diploma: East Anchorage High School - Anchorage, AK, GPA:
Ranked in Top Award for Girl Scout.
3.0 GPA
Completed continuing education in JROTC.
Customer Service Award for Subway.
Accomplishments
Have received a number of awards for outstanding customer service.
Received the Girls Scouts award for tasks and accomplishments for the Alaskan Community.
Made Deans list in college
Honor role for Junior High.
In JROTC throughout high school
Activities and Honors
Apprentice dispensing-October 2019-current
Additional Information
Some college work, need to re-enroll in college course work in order to complete Bachelors Degree in Criminal Justice.
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