Knowledgeable and dedicated customer service professional with experience in retail management, distribution inventory quality control, optical and office administration. Specialize in quality, speed and detailed process optimization. Articulate and energetic with exemplary passion and empathy for helping people, cultivating partnerships and growing businesses. Would like to showcase skills in a support/management role.
Skills
Corrective lens options
Contact lens
Optical orders
Progressive lens types
Insurance Verification
Verifying prescriptions
Management and training
POS systems expert
Time management
Exceptional Customer Service
Inventory management and ordering
Sales expertise
Office administrative and clerical experience
77 WPM
Vendor Relations
Inventory Control Software
Work History
Optician, 11/2021 - Current Horizon Eye Care – Huntersville, NC,
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Suggested optional items such as AR lens coatings and high index lenses to improve patient experience with eyeglasses.
Recorded PD and Seg height measures accurately and placed orders with eyeglass manufacturers.
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Clarified insurance benefits with patients.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Operated lensometers to read new patients glasses for doctor.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Corporate Inventory Auditor/Assistant Manager/Sales Consultant, 10/2010 - 11/2021 Bain Capital Public Equity, L.P. – Boston, MA,
Supporting floor by teaching best practices to sustain what is currently working to maintain accuracy, and also cultivating new ways to create consistency and standardization.
Working closely with site leadership to identify areas of improvement to create more stable inventory levels.
Auditing inventory to document and record discrepancies, and to create accountability for vendors and employees to provide/process merchandise to Nordstrom standards and expectations.
Completed daily cycle counts to maintain accuracy of records.
Input data in Excel to create updated status reports for quick reference of project progress and deadlines.
Nordstrom Washington Square, co-managed team of 15 sales employees within 5.3 million dollar total annual sales department
Weekly meetings with product vendors such as Chanel, Gucci, Dolce&Gabbana, and Ray Ban to discuss sell through numbers, inventory shifts, and visual floor merchandising.
Conducted interviews and hiring for full time and seasonal employees.
Recorded information, shortages and discrepancies to keep records current and accurate.
Receptionist, 09/2016 - 05/2018 Ruby Receptionist – City, STATE,
Awarded Legendary Service Award in April 2019 for excellence in all areas of receptionist role
MVP 2017 Q3 Focus Award for consistently low error, masterful messages to customers
Performed average of 200 calls per day to address customer inquiries and concerns
Master in conflict resolution with callers through de-escalation tactics and empathy
First Mate trained and hosted observations for new/fellow employees on best practices to handle calls
Owner/Office Manager, 12/2006 - 10/2010 Dogs Best Friend – City, STATE,
Once taking over ownership, devised, deployed and monitored processes to boost long-term business success and increase profit levels by 63%
Enhanced operational efficiency and productivity by managing budgets, customer accounts, payroll, and inventory
Built efficient system for customer scheduling and reminders, leading to strong customer retention
Local advertising and marketing through fellow dog grooming companies, dog shelters, and online presence
Built B2B partnerships with local dog shampoo companies to offer customers no dye, organic and all natural shampoo products
Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
Trained new employees on administrative procedures, company policies and performance standards.
Education
: Business Management , Expected in - Columbia Basin City College - Pasco WA, GPA:
: Fashion Photography, Expected in - Art Institute of Seattle - Seattle WA, GPA:
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