Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

I'm a young adult who is responsible, hard working and goal-oriented. I have been working in costumer service for over six years. I have experience in specializing in performing patient tests, documenting measurements and collecting patient history information to maintain appointment flow. Consistently history working well with opticians and doctors to serve patients and provide expert eye care. I also work well with transactions, making costumers and patients happy, and managing inventory. I'm also a college student who is working on getting a college degree in Arts but I am open to learning and figuring out what best fits me. To add on with my experiences as a Electronics Associate and a current Optician, I quickly learned about the department with background knowledge that I was able to apply to help better my abilities in assisting customers and patients and making sure they're satisfied. Overall, my experiences in customer service have improved my ability to make customers happy and coming back.

  • Product line knowledge
  • Electronics brands
  • Customer service
  • Payment processing
  • Motivated team player
  • Customer-oriented
  • Opening and closing procedures
  • Superior organization ability
  • POS systems knowledge
  • People-oriented
  • Cash register familiarity
  • Excellent communication skills
  • Skilled problem solver
  • Bilingual in Tagalog
  • Sales experience
  • Strong work ethic
  • Active listening skills
  • Credit card transactions
  • Upselling techniques
  • Personable
  • Stocking
  • Accurate money handling
  • Detail-oriented
  • Goal-oriented
  • Retail sales
  • Computer literate
  • Patient History Documentation
  • Customer Inquiries
  • Preliminary Testing
  • Supply and Equipment Ordering
  • Eyeglass Prescriptions
  • Office Cleaning
  • Cleaning Techniques
  • Frame Repair
  • Physical and Physiological Measurements
  • Contact Lens Demonstration
  • Optical Needs Assessment
  • Patient Flow
  • Selecting Frames
  • Active Listening
  • Reading Comprehension
  • Frame Adjustments
  • Work Order Preparations
  • Eyeglass Care Education
  • Communications Strategies
  • Accurate Recordkeeping
  • Data Verification
  • Exam Prep
  • Cash Register Operations
Work History
Optician, 11/2018 to Current
Childrens Hospital Los AngelesSanta Monica, CA,
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Completed field of vision, OCTs and pachymetry evaluations.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Electronics Sales Associate, 01/2017 to 11/2018
ActionlinkTampa, FL,
  • Utilized highly developed interpersonal and people skills to approach customers and engage them in conversations.
  • Processed credit and debit card payments in an effort to complete the customer buying experience.
  • Checked to see if requested items were available from the store's inventory.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Cashier Customer Service, 04/2016 to 12/2016
Marshfield ClinicChippewa Falls, WI,
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer questions regarding merchandise and pricing.
  • Bagged, boxed or gift-wrapped sold merchandise per customer request.
  • Operated a cash register for cash, check and credit card transactions.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Responded to all customer inquiries thoroughly and professionally.
  • Welcomed customers into the store and helped them locate items.
  • Preserved a perfect attendance record for eight months.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Crew Member, 04/2015 to 03/2016
Arby's, LlcAudubon, PA,
  • Cleaned common areas, emptied trash and restocked supplies in the restrooms.
  • Delivered quality service by providing a warm and welcoming environment.
  • Stocked and maintained cleanliness of stations.
  • Kept kitchen areas clean and free of debris and water.
  • Assisted co-workers whenever possible.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Offered enthusiastic and personable service to all customers.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
  • Provided friendly and attentive service.
Associate of Arts: Aviation, Expected in 2019
William Rainey Harper College - Palatine, IL

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    School Attended

    • William Rainey Harper College

    Job Titles Held:

    • Optician
    • Electronics Sales Associate
    • Cashier Customer Service
    • Crew Member


    • Associate of Arts

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