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Optician Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

` Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.

` To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

` Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

` Hardworking and passionate with strong organizational skills. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Children's eye wear
  • Corrective lens options
  • Progressive lens types
  • Contact lens
  • Retail Sales
  • Insurance Verification
  • Optical orders
  • Eyeglass aesthetics
  • Selecting frames
  • Eyewear brands
  • Insurance approvals
  • Verifying prescriptions
  • Appointment Scheduling
  • Managing repairs
  • Conducting fittings
  • Patient testing
  • Planning and Coordination
  • Computer proficiency
  • Clerical
  • Teamwork
  • Fax/Email
  • Office Phone
  • Postage Machine
  • Excel
  • Office Mate
  • Copier
  • Filing
  • Scheduling Appointments
  • Checking Patients in and out at front desk
  • People skills
  • Love children
Work History
10/2020 to 09/2021
Optician Premise Health Springfield, MO,
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Educated patients aged 4 to 88 on proper care and transportation of spectacles.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
09/2016 to 09/2020
Vision Center Manager Premise Health Spurgeon, IN,
  • Collaborated with personal to plan staff schedules and determine hiring needs.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Explained prescriptions, optical terminology, and products to customers.
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
02/2004 to 09/2016
Optician Schindler Houston, TX,
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Educated patients aged 3 to 90 on proper care and transportation of spectacles.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Learned new catalog of items 1 to 2 months to present current options to patients.
  • Recorded PD and Seg. Heights measures accurately and placed orders with eyeglass manufacturers.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Contacted patients when eyeglasses or contact lenses arrived in store and used communication skills to assist with final fitting.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
06/1981 to 07/2002
Customer Service Associate Olympic Products / Vita Foam City, STATE,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered constant flow of customer calls with minimal wait times.
Education
Expected in 05/1985
High School Diploma:
Hudson High School - Hudson, MI,
GPA:

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Hudson High School
Job Titles Held:
  • Optician
  • Vision Center Manager
  • Optician
  • Customer Service Associate
Degrees
  • High School Diploma

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