Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Optician offering over 6 years of experience and unparalleled dedication to customer satisfaction. 6 years experience working Compulink Eyecare Advantage program. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings.

Skills
  • Retail Sales
  • Optical orders
  • Insurance Verification
  • Eyewear brands
  • Progressive lens types
  • Eyeglass aesthetics
  • Selecting frames
  • Appointment Scheduling
  • Managing repairs
  • Insurance approvals
  • Patient testing
  • Basic math
  • Interpersonal Communication
  • Leadership Experience
  • Leadership Principles
  • Inventory Accuracy
  • Safety Requirements
Work History
Sales Representative, 09/2021 - Current
Classic Beverage Of Southern California , CA,
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Expanded customer base and boosted profit within product line.
Optician, 9-30-20 - 09/2021
Rochester General Health System Rochester, NY,
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Educated patients aged 4 to 90 on proper care and transportation of spectacles.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Contacted patients when eyeglasses or contact lenses arrived in store and used Opticam to assist with final fitting.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Communicated with ophthalmic companies to keep inventory at appropriate levels.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Wrote up detailed work orders specifying parameters for lenses and frames
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments
Owner/Operator, 2009 - XXX8
Lineage Logistics Seattle, WA,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Optimized team hiring, training and performance.
  • Charted and executed marketing strategies to gain 20 new clients in 60 days.
Store Manager, 1997 - 2005
Tempur Sealy International, Inc Russell, KY,

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Maintained the #1 store in the company for over 5 years.

  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Analyzed and interpreted store trends to facilitate planning.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Approved regular payroll submissions for employees.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
Assistant Manager, 1991 - 1993
Kneaders Bakery & Cafe Colorado Springs, CO,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
Education
Cosmetologist: , Expected in 2007
-
School of Cosmetology - Chickasha,
GPA:
High School Diploma: , Expected in 05/1989
-
Wheatland High School - Wheatland,CA,
GPA:

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Resume Overview

School Attended

  • School of Cosmetology
  • Wheatland High School

Job Titles Held:

  • Sales Representative
  • Optician
  • Owner/Operator
  • Store Manager
  • Assistant Manager

Degrees

  • Cosmetologist
  • High School Diploma

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