Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs. Offering 14 years of experience with proven history of customer satisfaction and retention.
Skills
HIPAA Compliance
Insurance Knowledge
Patient Contact
Contact lens
Insurance Verification
Optical orders
Progressive lens types
Appointment Scheduling
Verifying prescriptions
Microsoft Office
Clerical
Work History
Optician, 06/2007 to Current State Of New York – Hempstead, NY,
Filed claims with vision and medical insurance companies to garner payment for optical services.
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Contacted patients when eyeglasses or contact lenses arrived in store.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
Completed specialized test, including field of vision, OCTs, & Visucam evaluations.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Educated clients about how to adapt to, wear and care for eyeglasses.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Conducted initial patient tests such as pressure evaluations, acuity assessments and auto-refraction evaluations.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Scheduling appointments.
Completed inventory counts and ordered merchandise.
Garden Associate, 03/2005 to 07/2007 Aldi – Lansing, MI,
Restocked shelves with new plants each day and rotated stock for optimal appearance.
Maintained plant health and attractiveness with proper sunlight, water and nutrition.
Created special clearance racks to move older, out-of-season and less attractive plants quickly.
Watered plants every day and regularly checked for naturally wilted parts to remove.
Reset garden center to incorporate popular new seasonal plants for customers.
Kept register drawer accurate by correctly tabulating sales and processing payments.
Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
Worked outdoors in all weather conditions to care for plants and serve customers.
Arranged winter decorations, including holiday lights, wreaths and garlands.
Safely operated small and large landscaping equipment, such as augers, sprayers and tractors.
Layaway Associate, 10/1999 to 03/2005 Walmart – City, STATE,
Served customers in a friendly, efficient manner following outlined steps of service.
Assigned customer packages to storage.
Packed customer orders neat and orderly in boxes.
Completed bin audits on a weekly basis to keep things and organized and keep track of customer orders.
Called customers to remind them of their accounts coming due.
Filed customer account paperwork in an organized manner.
Pulled past due account merchandise and return merchandise to the shelf.
When I was the Layaway Manager, I did associate scheduling.
Cashier, 05/1999 to 10/1999 Walmart – City, STATE,
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Maintained current knowledge of store promotions and highlighted sales to customers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Checked identification for proof-of-age for alcohol and tobacco sales.
Worked flexible schedule and extra shifts to meet business needs.
Education
Optician Career Diploma: Opticianry, Expected in 01/2021 Penn Foster College - Scottsdale, AZ GPA:
High School Diploma: , Expected in 05/2018 Union High School - Biggsville, IL, GPA:
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