Meticulous Eyewear Specialist with 15 years in recommending and adjusting frames to make patients feel comfortable and satisfied with eyeglasses or contacts. Expert in use of my skills to create perfect fit for patients. Friendly and patient with clients of all ages. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Multi-talented supervisior consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
HIPAA Compliance
Patient Contact
Optical orders
Eyewear brands
Retail Sales
Progressive lens types
Contact lens
Appointment Scheduling
Conducting fittings
Selecting frames
Project organization
Operational improvement
Relationship development
Team management
Insurance Knowledge
Corrective lens options
Insurance Verification
Eyeglass aesthetics
Children's eyewear
Lensometer operation
Managing repairs
Verifying prescriptions
Patient testing
Insurance approvals
Problem resolution
Supervision
Process improvement
Education
Brooke High SchoolWellsburg, WV, Expected in – –High School Diploma: - GPA:
Work History
State Of New York - Optician Jamesville, NY, 01/2016 - Current
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.k
Contacted patients when eyeglasses or contact lenses arrived in store and used frame warmer to assist with final fitting.
Educated patients aged 3 to 99 on proper care and transportation of spectacles.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Recorded all measures accurately and placed orders with eyeglass manufacturers.
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Completed facial measurements such as temple length, bridge size and vertex distance.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Prepared work orders outlining all specifications for new lenses and frames.
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
Educated clients about how to adapt to, wear and care for eyeglasses.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Bankers Healthcare Group - Customer Service Manager New York, NY, 03/1996 - 12/2016
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Worked with marketing department to launch and manage promotional activities and campaigns.
Completed special projects by using effective decision making, critical thinking and time management skills.
Improved customer service initiatives by streamlining sales and order management processes.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Followed through with client requests to resolve problems.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Spectrum Health - Convenient Store Clerk Watervliet, MI, 01/1992 - 01/1996
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Monitored self-checkout systems and provided assistance or intervention where required.
Prepared beverages and filled food orders for customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Learned deli and key holder positions and provided backup at key times.
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