Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs. Offering 30 years of experience with proven history of customer satisfaction and retention.
Skills
Insurance Knowledge
Corrective lens options
Insurance Verification
Progressive lens types
Patient testing
Conducting fittings
Insurance approvals
Selecting frames
Optical orders
Retail Sales
Contact lens
Lensometer operation
Managing repairs
Appointment Scheduling
Verifying prescriptions
Work History
11/2018 to 03/2020
OpticianBj's Wholesale Club, Inc. – New York, NY,
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.a
Filed claims with vision and medical insurance companies to garner payment for optical services.
Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Operated lensometers, includinn to orient and mark uncut lenses for eyeglasses.
Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
Learned new catalog of ite to present current options to patients.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
03/2015 to 05/2017
Optometric Technician/OpticianAlianiello Eye Care Inc. – City, STATE,
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Collaborated with optometry staff to reach individual and team goals.
Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Obtained client medical history, including medication information, symptoms and allergies.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Sanitized, restocked and organized exam rooms and medical equipment.
Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing.
06/1989 to 04/2003
Office Manager/Optometric Technician/OpticianPearle Vision Express – City, STATE,
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Participated in community vision screenings and outreach programs to promote optometry services.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Assisted with dilating patients or using eye medications when directed by optometrist.
Communicated with ophthalmic companies to keep inventory at appropriate levels.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Maintained detailed records of test results by entering data and patient information into computer.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Obtained client medical history, including medication information, symptoms and allergies.
Sanitized, restocked and organized exam rooms and medical equipment.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Documented vital signs and health history for [Number] patients every [Timeframe].
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.15
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Prepared vendor invoices and processed incoming payments.
Solved problems timely and effectively, ensuring customer satisfaction.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Education
Expected in 06/1986
High School Diploma: Perry Hall High School - Baltimore, MD GPA:
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