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optician resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Supply and Equipment Ordering
  • Customer Inquiries
  • Effective Working Relationships
  • Assistive Equipment Instruction
  • Billing Processing
  • Accurate Recordkeeping
  • Clerical Support
Work History
10/2020 to 09/2022 Optician Ohsu | Scappoose, OR,
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Contacted patients when eyeglasses or contact lenses arrived in store and to assist with final fitting.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Prepared work orders outlining all specifications for new lenses and frames.
01/2019 to 10/2020 Customer Service Manager Ritchie Bros. | Newnan, GA,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
03/1999 to 01/2019 Assistant Store Manager Holiday Station Stores - Workday | Alexandria, MN,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Analyzed and interpreted store trends to facilitate planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
04/2001 to 10/2004 Automotive Manager Fredbeans | Devon, PA,
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Organized ongoing maintenance schedules to boost system performance.
  • Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
Expected in 05/1995 to to High School Diploma | Dugway High School, Dugway, UT, GPA:

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Resume Overview

School Attended

  • Dugway High School

Job Titles Held:

  • Optician
  • Customer Service Manager
  • Assistant Store Manager
  • Automotive Manager

Degrees

  • High School Diploma

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