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Optician Resume Example

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OPTICIAN
Summary

Customer-focused Eyewear Specialist with 2 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top eyewear sales in store.

Meticulous optician with 2 years of progressive optical experience. Dedicated to attentive customer care resulting in correct eyewear choices and satisfied, repeat customers. Technically-advanced student of eyewear advances with proven ability to keep up with trends in field and lead clients and colleagues to best solutions.

Positive and upbeat Dispensing Optician proficient in different types of glasses and contacts. Accomplished helping customers select corrective devices that meet unique needs. Bringing 2 years of experience and extensive expertise in optical.

Qualified optician bringing more than 2 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Able to build strong relationships, satisfy needs and handle high-volume workloads in fast-paced office environments.

Skills
  • Evaluating patients
  • Quality control
  • Setting appointments
  • Glasses repair
  • Customer service
  • Fittings
  • Frames adjustment
  • Critical thinking
  • Friendly, positive attitude
  • Problem resolution
  • Maintenance & Repair
  • Reliable and trustworthy
  • Relationship building
Experience
Company Name | City, StateOptician06/2018 - Current
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Managed client frame selection processes and walked through lens options.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Repaired and adjusted frames to meet customer needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Trained and mentored 2 new eyewear specialists and continued education to keep up with current technologies.
Company Name | City, StateCashier06/2017 - 06/2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving problem issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Inspected items for damage and obtained replacements for customers.
  • Processed 100 transactions per day with exceptional accuracy.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Received payments for credit cards and issued receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
Company Name | City, StateFood Preparer07/2014 - 09/2015
  • Packed ready-to-sell products in proper containers and stock displays, prepared and served ready-to-eat food and assisted customers with cake and deli orders.
  • Prepared, assembled and set-up food items safely, efficiently and according to public health standards, standard recipes and customer specifications.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Cleaned utensils, dishes and glasses for customer use.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Capital High School | City, StateHigh School Diploma05/2014
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Resume Overview

School Attended

  • Capital High School

Job Titles Held:

  • Optician
  • Cashier
  • Food Preparer

Degrees

  • High School Diploma

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