Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Experienced Optician
Knowledgeable eye care professional well-versed in measuring facial aspects, providing options on lenses and preparing detailed work orders for fabrication. Adept at multitasking with different functions and customers in an efficient and accurate manner. Exceptional problem-solving and communication strengths.
Objective: To gain the necessary experience and knowledge in the field of Optometry to apply in my personal pursuit of a career an Optometry.
Skills
PC and Mac operating systems: Microsoft Office, Excel, Internet, Social Media
Attention to detail
Opening/Closing
Computer knowledge
Excellent customer service
Customer assistance
Multi-Tasking
Organization
Shipping/Receiving
Sales experience
Adjusting frames
Managing inventory
Coordinating fittings
Quality control
Repairing glasses
Team building
Training
Scheduling
Recordkeeping
Cash management
Technical support
Quality assurance
Inventory management
Documentation
Time management
Conflict resolution
Customer service
Budgeting
Strategic planning
Data entry
Experience
12/2015 to 02/2018
OpticianChildrens Hospital Los Angeles – Torrance, CA,
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Checked finished lenses for conformance to order specifications, quality and customer needs.
Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
Managed client frame selection processes and walked through lens options.
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Wrote up detailed work orders specifying parameters for lenses and frames.
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Recommended specific lenses, coatings and frames to suit individual client needs.
Repaired and adjusted frames to meet customer needs.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Cutting single vision, lined bi/trifocal, and progressive lenses; Tinting lenses, repairing/ultrasonic cleaning of frames.
Opening Procedures: Following the necessary processes of opening procedures which include: balancing safe and money drawer, deposit any cash/check transactions from the previous night, checking store e-mail for urgent messages from Lens Manufacturing Facility for specific patient eyewear or any issues etc, receiving daily UPS lens packages and arranging them with specific patient’s eyewear and prepare them for Lab Supervisor to cut/fit them.
Closing Procedures: Count safe and drawer making sure all cash balances, making sure all eyewear orders have been processed and sent for order to our Manufacturing Facility, print and record daily sales reports, HIPAA logs, insurance forms reconciled for the day, defective frames/merchandise logged, making sure frame boards are all filled with frames for the following day , clean dispense station, selling station, frame boards.
12/2009 to 12/2014
Shoe Sales AssociateVerizon – Nicoma Park, OK,
Commission sales associate for 2 years which required meeting sales goals for each month.
The two years of commission sales I never missed a required sales goal.
The objective of the job was to have the necessary product knowledge and the ability to interact one on one with customers to provide the best product for them.
This job required organization of the sales floor for display, organizing/sizing area specific aisles in the stock room, pricing and checking necessary reductions of price for shoes and changing prices as necessary.
Suggested materials to clients with specific needs to achieve functionality and style needs.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
11/2005 to 09/2006
Golf Course AssistantTex Consoliver Golf Course – City, STATE,
Schedule Tee Times for golf patrons and provide customer assistance with merchandise.
The main focus of the job was to provide customers with the right equipment to use and recommend what was best for them.
Being able to understand the product and having the product knowledge was crucial to the job and provided me with repeat customers and created a customer base to the golf course.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Collaborated with peers to deliver consistent service and promote customer retention.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Education and Training
Expected in 05/2015
Bachelor of Science: Chemistry Wichita State University - Wichita, KS, GPA:
Expected in 05/2008
High School Diploma: Northwest High School - Wichita, KS, GPA:
Activities and Honors
Volunteer work with YMCA
Involved in student organization at Wichita State pre-med student association
Fellowship Leader: Westwood Presbyterian Church Basketball
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