Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a 24 year old individual with management experience, customer service experience, medical/drug terminology, and insurance verification. I am seeking a highly motivated employer that can benefit from my experience and skills. Passionate, dependable and hard-working are all adjectives that colleagues would use to describe me.

Skills
  • Managing inventory
  • Evaluating patients
  • Quality control
  • Data Management
  • Leadership
  • Flexible
  • Team management
  • Conflict resolution
  • Decision-making
  • Microsoft Office
  • Organization
  • Multitasking
  • Friendly, positive attitude
  • Passionate
  • Multi-line telephone skills
  • Business operations understanding
  • Tech-savvy
  • Multitasking and prioritization
  • Data entry
  • Document control
Experience
Optician, 12/2020 - 01/2022
Mercy Healthcare Edmond, OK,
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer Eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon Eyewear availability.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Managing Optician, 09/2019 - 12/2020
Green Thumb Industries (Gti) Bonita Springs, FL,
  • Trained new employees on Insurance benefits/verification and Optician/Tech positions to support team efficiency.
  • Processed payments, issued receipts and provided change.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Pharmacy Technician, 08/2018 - 09/2019
Smartstyle Hair Salons Canon City, CO,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
Salon Manager, 08/2017 - 08/2018
Miya Salon City, STATE,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Supervised banking procedures, cash flow and accounting processes.
Education and Training
High School Diploma: , Expected in 05/2016
-
Cherokee Trail High School - Aurora, CO
GPA:

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Resume Overview

School Attended

  • Cherokee Trail High School

Job Titles Held:

  • Optician
  • Managing Optician
  • Pharmacy Technician
  • Salon Manager

Degrees

  • High School Diploma

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