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ophthalmic technician resume example with 11+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused aspiring legal professional with strength in professional writing. Proactive leader with additional strengths in communication and collaboration. Proficient in leveraging customer service and legal knowledge to promote superb collaboration with clients. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Superb Legal Research Skills
  • Understands Confidentiality
  • Expertise in Legal Proceedings
  • Legal Terminology
  • Legal Research
  • Verbal and Written Communication
  • Correspondence and Legal Forms Drafting
  • Information Confidentiality
  • Conflict Resolution
  • Document Management
  • Case Summaries
  • Summary Writing
  • Critical Thinking
  • Microsoft Office
  • Relationship Building
  • Legal Correspondence
  • Calendar Management
  • Database Searching
  • Complex Problem Solving
  • Report Writing
  • Strong Research Skills
  • Document Control Support
  • Civil Litigation
  • Troubleshooting Complex Problems
  • Conflict Mediation
  • File and Records Management
  • Office Administration
Experience
08/2019 to Current Ophthalmic Technician Kaiser Permanente | Granada Hills, CA,
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Prepared patients and administered basic eye exam tests.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Assisted during in-office surgical procedures and collected ultrasound images.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Performed eye care screenings and made recommendations to patients regarding proper eye care.
  • Authorized refills for patient prescriptions, keeping careful track of medications and side effects.
  • Educated patients on conditions, explaining treatment options and possible medication side effects.
  • Explained procedures in easy-to-understand terminology to patients and their families.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals on daily basis.
  • Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
06/2017 to 08/2019 Ophthalmic Assistant Palmetto Health | Anderson, SC,
  • Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.
  • Kept examination rooms, clinical areas and equipment clean and patient-ready.
  • Collected essential medical information and documented data in EHR platform.
  • Documented present problems, current medicines and vital stats.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
04/2011 to 07/2017 Customer Service Associate Ace Mart | Schertz, TX,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized client contracts, records and reports to strengthen traceability.
  • Executed on-time and under-budget project management to resolve complex issues.
Education and Training
Expected in 05/2023 Paralegal Certification | Paralegal Studies Eastern Gateway Community College, Steubenville, OH GPA:
  • Additional Coursework in Intro to Paralegalism and Ethics, Litigation and Civil Procedures, Legal Research Writing I and II, Contracts, Torts, Real Estate and Property Law, Family Law, and Estate Law
  • 2022 - Dean's List
  • 4.0 GPA
Expected in 12/2015 Bachelor of Arts | Human Communication Studies Shippensburg University of Pennsylvania, Shippensburg, PA GPA:
  • Additional Coursework in Interpersonal Communication, Intergroup and Interculteral Communication, Communication for Training/Instruction, Public Speaking, and Public Relations Writing
  • Attended Minds at Work Research Conference, Capstone Project: Personality Predictors and Healthcare: An Examination of Personality Super Traits as a Predictor of Physician Fear and Physician Satisfaction

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Resume Overview

School Attended

  • Eastern Gateway Community College
  • Shippensburg University of Pennsylvania

Job Titles Held:

  • Ophthalmic Technician
  • Ophthalmic Assistant
  • Customer Service Associate

Degrees

  • Paralegal Certification
  • Bachelor of Arts

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