ophthalmic technician resume example with 15 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Ocular measurements
Supplies inventory
Retinal procedure assistance
Preliminary testing
Medical history obtainment
Ophthalmology testing
Diagnostic testing
Instrument sterilization
Physician assistance
Patient interview expertise
Organizational skills
Problem resolution
Working collaboratively
Team management
Organization
Patient scheduling
Customer Service
Data entry
Calm and level-headed under duress
Authorizations knowledge
Time management
Fluent in Spanish
People skills
Reliable and Punctual
Courteous and Professional
Multi-Line Phone Systems
Payment Processing
Multitasking and Prioritization
Experience
09/2022 to CurrentOphthalmic TechnicianAmita Health | Pendleton, IN,
Nextech EMR knowledge
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
Kept customer and system account information accurate and current to support timely resolutions for concerns.
Reviewed customer account information to determine current issues and potential solutions.
Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Delivered customer support to high call load.
Prepared patients and administered eye exam tests.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Obtained and recorded patient medical history and operated ophthalmic equipment.
Wrote, edited and filed patient medical records, maintaining confidentiality.
Observed pupils, visual acuteness and extra-ocular movements to check patient status.
Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
Interacted with eye care providers to facilitate patient treatment goals.
Counseled patients in surgery and treatment plans.
Surgery Scheduling/ HMO authorization requests.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Made outbound calls to obtain account information.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Managed and obtained insurance authorizations for patient referrals from physicians.
01/2007 to 04/2020Ophthalmic TechnicianAmita Health | Pinson, AL,
Obtained and recorded patient medical history and operated ophthalmic equipment.
Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
Advised patients on ocular medications, dressings and contact lenses.
Counseled patients in surgery and treatment plans.
Sanitized ultrasonic instruments and equipment to avoid spread of disease.
Performed eye care screenings and made recommendations to patients regarding proper eye care.
Authorized refills for patient prescriptions, keeping careful track of all medications and side effects.
Educated patients on conditions, explaining treatment options and possible medication side effects.
Explained procedures in easy-to-understand terminology to patients and their families.
Prepared operating suites for surgeries by stocking supplies, placing equipment in position.
Organized and updated patient charts to incorporate insurance carrier changes.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Conducted tonometry or tonography tests to measure intraocular pressure.
Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
Checked inventory levels and ordered supplies, medications and materials to meet expected demand.
Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
Kept examination rooms, clinical areas and equipment clean and patient-ready.
Dilated patients' eyes and administered prescribed treatments.
Tested patients visual fields and ocular motility and completed full patient work-ups.
Collected essential medical information and documented data in EHR platform.
Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
Coordinated surgical services, including setting appointments, verifying insurance and informing patients of important points such as pre-surgery restrictions.
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