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Ophthalmic Technician Resume Example

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OPHTHALMIC TECHNICIAN
Professional Summary

Patient-oriented Ophthalmic Technician with one year background performing diagnostic testing and patient administrative tasks. Adept at taking patient medical histories and providing chairside assistance to Eight optometrists/ ophthalmologist within busy eye care practice. Welcoming and supportive with ability to provide patient services to over two hundred patients each day.

Skills
  • Chart documentation
  • Medical history documentation
  • Team management
  • MS Office
  • Appointment Scheduling
  • Visual prescreening
  • Customer service abilities
  • Problem resolution
  • Physician support
Work History
06/2019 to CurrentOphthalmic TechnicianPocono Eye Associates Inc. | East Stroudsburg, PA
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Measured and recorded visual acuity and color vision testing.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
06/2018 to 06/2019Line Cook/ Drive Thru Team Members Panera Bread | Stroudsburg, PA
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Handled portion control activities according to specified instructions provided by chef.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Distributed food to team members with efficiency in high-volume environment.
11/2016 to 06/2019Customer GreeterKoch 33 Automotive | Easton, PA
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
08/2017 to 06/2018HostessRed Robin Gourmet Burgers | Stroudsburg, PA
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Recorded available tables after seating each party.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Checked and restocked server areas and organized and got change for front counter.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Answered customer questions about hours, seating and wait time.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
06/2016High School Diploma Pleasant Valley High School, Brodheadsville, PA
Expected in 07/2021Associate Degree | Medical AssistingIndependence University, Salt Lake City, UT
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Resume Overview

Companies Worked For:

  • Pocono Eye Associates Inc.
  • Panera Bread
  • Koch 33 Automotive
  • Red Robin Gourmet Burgers

School Attended

  • Pleasant Valley High School
  • Independence University

Job Titles Held:

  • Ophthalmic Technician
  • Line Cook/ Drive Thru Team Members
  • Customer Greeter
  • Hostess

Degrees

  • 06/2016 High School Diploma
    Expected in 07/2021 Associate Degree | Medical Assisting

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