Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seasoned professional in the practice of Ophthalmology who is willing to learn and capable of prioritizing tasks. Skilled at assisting with basic procedures, contact lens fittings, cleaning instruments, administrative duties.

  • Minor surgery assistance
  • Retinal procedure assistance
  • Ocular measurements
  • Medical history obtainment
  • Ophthalmology testing
  • Preliminary testing
  • Diagnostic testing
  • Instrument sterilization
  • Patient interview expertise
  • Contact lens evaluation
  • Sound decision-making
  • Problem resolution ability
  • Clinical issues understanding
  • Strong clinical judgment
  • Adminstrative duties including prior authorizations, knowledge of appeals process, coding
Ophthalmic Technician, 08/2017 - Current
University Of Minnesota Physicians Fridley, MN,
  • Cleaned, sterilized and maintained all surgical equipment and maintained examination rooms.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Advised patients on ocular medications, dressings, and contact lenses.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Promoted healing and patient satisfaction by delivering detailed instructions for pre- and post-op eye care to patients as directed by physicians.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
  • Counseled patients in surgery and treatment plans.
  • Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
ESE Paraprofessional, 10/2016 - 08/2017
Newegg, Inc. Ontario, CA,
  • Fostered relationships with students to increase engagement, and periodically reported student progress to parents/guardians and school leadership.
  • Enhanced lessons using Smart Board technology and computers.
  • Organized and prepared instructional materials, communiqués, and reports.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Delivered specialized classroom instruction to broad range of students with developmental disorders, including autism.
  • Eliminated learning gaps and effectively instructed students by developing IEPs and using wide variety of teaching aids and motivational strategies.
  • Developed individual educational plans (IEP) designed to promote educational, physical and social development.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
Customer Service Representative, 04/2015 - 07/2016
National Church Residences Dayton, OH,
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with managers to develop service improvement initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Housekeeper, 02/2013 - 04/2015
The Hampton Inn City, STATE,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Swept and vacuumed floors, hallways and stairwells.
  • Swept and damp-mopped private stairways and hallways.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Changed and laundered sheets, removing stains by using cleaner to restore all linens to pristine condition.
  • Supplied guests with extra towels and toiletries when requested.
  • Thoroughly cleaned establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Organized supplies for efficient use based on expected customer needs.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Set up and cleaned banquet and conference rooms.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Kept utility sink rooms in clean, neat and orderly condition.
Education and Training
Associate of Applied Science: General Studies, Expected in 05/2015
Southside Virginia Community College - Alberta, VA
High School Diploma: , Expected in 06/2007
Central Regional High School - Bayville, NJ

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Resume Overview

School Attended

  • Southside Virginia Community College
  • Central Regional High School

Job Titles Held:

  • Ophthalmic Technician
  • ESE Paraprofessional
  • Customer Service Representative
  • Housekeeper


  • Associate of Applied Science
  • High School Diploma

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