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ophthalmic technician resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 9XXX5
:
Professional Summary

Skilled Ophthalmic Technician with over 15 years of combined medical experience who is adept at evaluating complex eye diseases. Eager to secure a position with an established hospital or medical facility. Thorough knowledge of equipment, testing and measuring eye functions with an understanding Medical Terminology, Anatomy and the Physiology of the Visual System. Superb problem-solving and time management skills with the ability to show compassion when dealing with patients.

Skills
  • Experienced in Electronic Medical Records
  • Patient Flow
  • Sound Decision Making and Self Disciplined
  • Retina and Glaucoma Procedure Assistance
  • Minor Surgery Assistance
  • Problem Resolution and Critical Thinking Proficiency
  • Strong Clinical Judgment and Understanding
  • Information Documentation
  • Staff Training and Development
  • Proficient in Microsoft Applications
  • CPR and Basic Life Support Certification
  • Conflict mediation
  • Patient/Family Education and Instruction
Education
Community College of Baltimore County Essex, Maryland , Expected in 2007 Associate of Science : Medical Assisting - GPA :
Essex County College Newark, New Jersey, Expected in 2000 Associate of Science : Medical Laboratory Technology - GPA :
Work History
Medstar Health - Ophthalmic Technician
Lutherville Timonium, MD, 10/2009 - 10/2016
  • Assisted Retina and Glaucoma Ophthalmologist with 30 to 40 Patients Daily
  • Led Patients to Exam Rooms, Collected Medical Histories Regarding Health and Current Medications to Provide Physicians with Optimal Initial Data
  • Screened Patients for Issues and Eye Diseases, Checking Visual Acuity, Color Plates, Pupil Dilation and Papillary Functions
  • Administered Ophthalmic Drops, Creams and Ointments to Dilate, Anesthetize and Constrict Eyes
  • Cleaned, Sterilized and Maintained Ocular Equipment in Examination Rooms
  • Promoted Healing and Patient Satisfaction by Delivering Detailed Instructions for Pre-operative and Post-op Care to Patients as Directed by Physicians
  • Triage Emergency Patients and Performed Diagnostic Testing
  • Authorized Pharmacy Prescriptions and Refills
Avepoint - Medical Office Manager/Medical Assistant
Manila, AR, 04/2004 - 06/2009
  • Managed Daily Operations by Supporting Continuous Delivery of Excellent Services and Care
  • Mediated Issues for Patients and Staff to Promote Quick Resolutions
  • Handled Supply Purchases and Inventory Management for Office Operations
  • Obtained Insurance Verification's for Benefits and Authorizations
  • Recruited, Trained and Developed 12 Highly Talented Individuals to Increase Office Efficiency
  • Ensured Optimal Productivity by Conducting Performance Evaluations and Delivering Constructive Feedback to Increase Understanding of Job Duties
  • Recommended Promotions, Corrective or Disciplinary Actions
  • Maintained Files and Records for All Safety Protocols to Prevent Breaches and Misuse of Data
  • Coordinated and Executed Successful Meetings, Special Events and Office Activities
  • Liaised with Patients, Addressed Inquiries, Handled Requests and Answered Billing Questions
  • Supported Clerical Needs including Answering Calls, Scheduling, Taking Messages, Scanning Documents, Faxing, Emailing, Referrals and Routing Business Correspondences
Comcast Corporation - Customer Account Executive
City, STATE, 02/2007 - 08/2008
  • Processed 30 to 40 Transactions Daily to Keep Workflow's Moving Smoothly
  • Built Customer Confidence by Actively Listening to Concerns, Giving Appropriate Feedback, Investigating Billing Discrepancies, Implementing Effective Solutions to Resolve Concerns and Prevent Future Problems
  • Confirmed Appropriate Changes were Made to Resolve Account Problems
  • Maintained Up-to-Date Knowledge of Company Policies Regarding Payments, Returns and Exchanges in Order to Provide Speedy and Accurate Service
  • Managed Various Customer Service and Administrative Tasks
  • Capitalized on Opportunities to Enhance Customer Experiences and Bring in Repeat Business
  • Exercised Sound Judgment in Issuing Credits and Making Exceptions to Maintain High Levels of Customer Satisfaction
IKEA Direct - Customer Service Escalations Supervisor
City, STATE, 09/2002 - 04/2007
  • Offered Resolutions to Approximately 50 to 60 Customer Calls Daily for All United States Stores
  • Educated Escalated Customers on Store Policies, Product Information, Deliveries, Credits and Exchanges for Proposed Solutions
  • Authorized Resolutions Based on Corporate Guidelines, Product Knowledge and Judgment
  • Created, Updated and Processed Merchandise Orders
  • Provided Excellent Service and Attention to Customers through Phone Conversations
  • Created Agenda, Materials and Communications for Team Meetings
  • Implemented Cost-Savings and New Solutions to Existing Problems through Persistent Research and Innovation
Additional Information
  • Willing to relocate: Anywhere
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Community College of Baltimore County
  • Essex County College

Job Titles Held:

  • Ophthalmic Technician
  • Medical Office Manager/Medical Assistant
  • Customer Account Executive
  • Customer Service Escalations Supervisor

Degrees

  • Associate of Science
  • Associate of Science

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