Ophthalmic Technician Resume Example Katzen Eye Group

OPHTHALMIC TECHNICIAN

Skills

Experienced in Electronic Medical Records
Patient Flow
Sound Decision Making and Self Disciplined
Retina and Glaucoma Procedure Assistance
Minor Surgery Assistance
Problem Resolution and Critical Thinking Proficiency
Strong Clinical Judgment and Understanding

Information Documentation
Staff Training and Development
Proficient in Microsoft Applications
CPR and Basic Life Support Certification
Conflict mediation
Patient/Family Education and Instruction

Additional Information

Willing to relocate: Anywhere
Authorized to work in the US for any employer

Professional Summary

Seasoned, detail oriented and safety-driven professional, with over 15 years of combined medical experience. Eager to secure a position with an established hospital or medical facility. Willing to learn and capable of prioritizing tasks. Thorough knowledge of equipment, testing and measuring eye functions with an understanding Medical Terminology, Anatomy and the Physiology of the Visual System. Superb problem-solving and time management skills with the ability to show compassion when dealing with patients.

Work History

Ophthalmic Technician, 10/2009 to 10/2016
Katzen Eye Group - Lutherville-Timonium, MD

Assisted Retina and Glaucoma Ophthalmologist with 30 to 40 Patients Daily
Led Patients to Exam Rooms, Collected Medical Histories Regarding Health and Current Medications to Provide Physicians with Optimal Initial Data
Screened Patients for Issues and Eye Diseases, Checking Visual Acuity, Color Plates, Pupil Dilation and Papillary Functions
Administered Ophthalmic Drops, Creams and Ointments to Dilate, Anesthetize and Constrict Eyes
Cleaned, Sterilized and Maintained Ocular Equipment in Examination Rooms
Promoted Healing and Patient Satisfaction by Delivering Detailed Instructions for Pre-operative and Post-op Care to Patients as Directed by Physicians
Triage Emergency Patients and Performed Diagnostic Testing
Authorized Pharmacy Prescriptions and Refills

Medical Office Manager/Medical Assistant, 05/2004 to 07/2009
Dr. Dennis M. Throne, DDS - Dundalk, MD

Managed Daily Operations by Supporting Continuous Delivery of Excellent Services and Care
Mediated Issues for Patients and Staff to Promote Quick Resolutions
Handled Supply Purchases and Inventory Management for Office Operations
Obtained Insurance Verification's for Benefits and Authorizations
Recruited, Trained and Developed 12 Highly Talented Individuals to Increase Office Efficiency
Ensured Optimal Productivity by Conducting Performance Evaluations and Delivering Constructive Feedback to Increase Understanding of Job Duties
Recommended Promotions, Corrective or Disciplinary Actions
Maintained Files and Records for All Safety Protocols to Prevent Breaches and Misuse of Data
Coordinated and Executed Successful Meetings, Special Events and Office Activities
Liaised with Patients, Addressed Inquiries, Handled Requests and Answered Billing Questions
Supported Clerical Needs including Answering Calls, Scheduling, Taking Messages, Scanning Documents, Faxing, Emailing, Referrals and Routing Business Correspondences

Customer Account Executive, 03/2007 to 09/2008
Comcast Corporation - White Marsh, MD

Processed 30 to 40 Transactions Daily to Keep Workflow's Moving Smoothly
Built Customer Confidence by Actively Listening to Concerns, Giving Appropriate Feedback, Investigating Billing Discrepancies, Implementing Effective Solutions to Resolve Concerns and Prevent Future Problems
Confirmed Appropriate Changes were Made to Resolve Account Problems
Maintained Up-to-Date Knowledge of Company Policies Regarding Payments, Returns and Exchanges in Order to Provide Speedy and Accurate Service
Managed Various Customer Service and Administrative Tasks
Capitalized on Opportunities to Enhance Customer Experiences and Bring in Repeat Business
Exercised Sound Judgment in Issuing Credits and Making Exceptions to Maintain High Levels of Customer Satisfaction

Customer Service Escalations Supervisor, 10/2002 to 05/2007
IKEA Direct - Rosedale, MD

Offered Resolutions to Approximately 50 to 60 Customer Calls Daily for All United States Stores
Educated Escalated Customers on Store Policies, Product Information, Deliveries, Credits and Exchanges for Proposed Solutions
Authorized Resolutions Based on Corporate Guidelines, Product Knowledge and Judgment
Created, Updated and Processed Merchandise Orders
Provided Excellent Service and Attention to Customers through Phone Conversations
Created Agenda, Materials and Communications for Team Meetings
Implemented Cost-Savings and New Solutions to Existing Problems through Persistent Research and Innovation

Education

Associate of Science: : Medical Assisting, 2007Community College of Baltimore County - Essex, Maryland

Associate of Science: : Medical Laboratory Technology, 2000Essex County College - Newark, New Jersey

Resume Overview

Companies Worked For:

Katzen Eye Group
Dr. Dennis M. Throne, DDS
Comcast Corporation
IKEA Direct

School Attended

Community College of Baltimore County
Essex County College

Job Titles Held:

Ophthalmic Technician
Medical Office Manager/Medical Assistant
Customer Account Executive
Customer Service Escalations Supervisor

Degrees

Associate of Science : : Medical Assisting , 2007
Associate of Science : : Medical Laboratory Technology , 2000

Ophthalmic Technician Resume Example

Resume Score: 80%

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