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ophthalmic technician resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.

Articulate Ophthalmic Technician talented in handling both the medical and administrative end of facility work. Accomplished at assessing pupils, confrontation fields, and anterior chamber depths. Well-organized and efficient with sound knowledge of medical terminology and various eye diseases.

Skills
  • Visual prescreening
  • BAT and CST testing
  • Ophthalmic equipment expertise
  • Chart documentation
  • Manual refractions
  • Laster surgery assistance
  • Equipment calibration
  • Appointment Scheduling
  • Physician support
  • Medical history documentation
  • Amsler grid testing
  • Customer service abilities
  • Color vision assessment
  • Analytical skills
  • Good listening skills
  • Reading comprehension
  • Teambuilding
  • Customer Service
Work History
05/2015 to Current Ophthalmic Technician Medstar Health | Elkridge, MD,
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Measured corneal curvature using keratometer to determine axis and extent of astigmatism.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Measured and recorded visual acuity and color vision testing.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Performed lensometry and sit-lamp examinations.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
02/2014 to 05/2015 Ophthalmic Technician Medstar Health | Chevy Chase, MD,
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Assisted physician with laser procedures for vision corrective actions.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Measured and recorded visual acuity and color vision testing.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Performed lensometry and sit-lamp examinations.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Conducted binocular disparity tests to assess depth perception.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
01/2011 to 02/2014 Financial Assistant Graybar Electric Company, Inc. | South Bend, IN,
  • Collected data to create Number new account summary reports designed to track transactions, identify potential issues and create solutions.
  • Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
  • Completed financial forms such as I9, W4 and W9, and maintained permanent records.
  • Reconciled statements and accounts and resolved variances.
  • Input financial data and produced reports using Software.
  • Evaluated office processes, making suggestions to improve efficiency.
  • Observed strict confidentiality rules to maintain data integrity and protect clients.
  • Managed office inventory and ordered new supplies when items were running low.
  • Typed and submitted correspondence, memos, drafts and emails.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
10/1996 to 11/2009 Customer Service Representative Petco | Brooklyn Park, MN,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Effective liaison between customers and internal departments.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Expected in 06/1991 Diploma | General Literature Olney Charter High School, Philadelphia, PA GPA:
Expected in Health Administration | Strayer University , Philadelphia Pa, GPA:
Certifications
  • COA - Certified Ophthalmic Assistant
  • OCT Training - 1 year

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Resume Overview

School Attended

  • Olney Charter High School
  • Strayer University

Job Titles Held:

  • Ophthalmic Technician
  • Ophthalmic Technician
  • Financial Assistant
  • Customer Service Representative

Degrees

  • Diploma
  • Health Administration

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