Eloquent Ophthalmic Technician and Receptionist eager to secure either an opthalmic technician role in an eye care practice or a receptionist role in a warm and friendly office. Skilled in testing and measuring eye functions to assist ophthalmologists in treating and diagnosing eye diseases and disorders. Superb problem-solving and time management skills with the ability to show compassion when dealing with patients. Capable of advising patients on medications, dressings and contact lenses. I am also dually an ambitious receptionist offering 7 years of experience in customer-facing administrative roles. Displaying key strengths in communication and problem solving. Ready to enhance company image by providing friendly, effective services to all customers.
Skills
Minor surgery assistance
Ophthalmology testing
Medical history obtainment
Ocular measurements
Supplies inventory
Patient interview expertise
Teambuilding
Friendly, positive attitude
Flexible
Work ethic
Troubleshooting
Experience
Receptionist, 11/2021 to Current Hearst Communications – Bryan, TX,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Maintained financial records to verify timely clearance of credit and debit activities.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Documented and routed business correspondence to manage office paperwork.
Pulled and organized requested documentation.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagment.
Organized resources and staff necessary to handle requirements and maintain strong service level
Opthalmic Medical Technician, 08/2021 to Current Grand Circle Travel – Boston, MA,
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Conducted tonometry or tonography tests to measure intraocular pressure.
Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals on daily basis.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Call Center Representative, 05/2021 to Current Mount Ascutney Hospital And Health Center – Windsor, VT,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Maintained strong call control and quickly worked through scripts to address problems.
Assessed customer account information to determine current issues and potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved inquiries to consistently meet performance benchmarks.
Ophthalmic Technician, 02/2020 to Current Morningstar Inc. – Seattle, WA,
Obtained and recorded patient medical history and operated ophthalmic equipment.
Advised patients on ocular medications, dressings and contact lenses.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Conducted tonometry or tonography tests to measure intraocular pressure.
Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Manager, 04/2015 to 12/2020 Munson Medical Center – Gaylord, MI,
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Cashier, 01/2017 to 05/2017 Hearst Communications – Charleston, SC,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Receptionist, 04/2016 to 09/2016 Tenares Tire Shop – City, STATE,
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Managed office paperwork, including scanning documents and routing business correspondence.
Pulled and organized requested documentation.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Determined needs of visitors and provided information or solutions.
Responded to inquiries and room requests made online, by phone or email.
Education and Training
High School Diploma: , Expected in 06/2016 Bradford Christian Academy - Haverhill, MA, GPA:
: , Expected in 05/2022 Northern Essex Community College - Haverhill, MA GPA:
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