Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Eloquent Ophthalmic Technician and Receptionist eager to secure either an opthalmic technician role in an eye care practice or a receptionist role in a warm and friendly office. Skilled in testing and measuring eye functions to assist ophthalmologists in treating and diagnosing eye diseases and disorders. Superb problem-solving and time management skills with the ability to show compassion when dealing with patients. Capable of advising patients on medications, dressings and contact lenses. I am also dually an ambitious receptionist offering 7 years of experience in customer-facing administrative roles. Displaying key strengths in communication and problem solving. Ready to enhance company image by providing friendly, effective services to all customers.

Skills
  • Minor surgery assistance
  • Ophthalmology testing
  • Medical history obtainment
  • Ocular measurements
  • Supplies inventory
  • Patient interview expertise
  • Teambuilding
  • Friendly, positive attitude
  • Flexible
  • Work ethic
  • Troubleshooting
Experience
Receptionist, 11/2021 to Current
Hearst CommunicationsBryan, TX,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained financial records to verify timely clearance of credit and debit activities.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Directed and oversaw office personnel activities.
  • Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Documented and routed business correspondence to manage office paperwork.
  • Pulled and organized requested documentation.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagment.
  • Organized resources and staff necessary to handle requirements and maintain strong service level
Opthalmic Medical Technician, 08/2021 to Current
Grand Circle TravelBoston, MA,
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals on daily basis.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Call Center Representative, 05/2021 to Current
Mount Ascutney Hospital And Health CenterWindsor, VT,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
Ophthalmic Technician, 02/2020 to Current
Morningstar Inc.Seattle, WA,
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Manager, 04/2015 to 12/2020
Munson Medical CenterGaylord, MI,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Cashier, 01/2017 to 05/2017
Hearst CommunicationsCharleston, SC,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Receptionist, 04/2016 to 09/2016
Tenares Tire ShopCity, STATE,
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Directed and oversaw office personnel activities.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Pulled and organized requested documentation.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone or email.
Education and Training
High School Diploma: , Expected in 06/2016
Bradford Christian Academy - Haverhill, MA,
GPA:
: , Expected in 05/2022
Northern Essex Community College - Haverhill, MA
GPA:

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Resume Overview

School Attended

  • Bradford Christian Academy
  • Northern Essex Community College

Job Titles Held:

  • Receptionist
  • Opthalmic Medical Technician
  • Call Center Representative
  • Ophthalmic Technician
  • Manager
  • Cashier
  • Receptionist

Degrees

  • High School Diploma

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