- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Eloquent Ophthalmic Technician and Receptionist eager to secure either an opthalmic technician role in an eye care practice or a receptionist role in a warm and friendly office. Skilled in testing and measuring eye functions to assist ophthalmologists in treating and diagnosing eye diseases and disorders. Superb problem-solving and time management skills with the ability to show compassion when dealing with patients. Capable of advising patients on medications, dressings and contact lenses. I am also dually an ambitious receptionist offering 7 years of experience in customer-facing administrative roles. Displaying key strengths in communication and problem solving. Ready to enhance company image by providing friendly, effective services to all customers.
- Minor surgery assistance
- Ophthalmology testing
- Medical history obtainment
- Ocular measurements
- Supplies inventory
- Patient interview expertise
|
- Teambuilding
- Friendly, positive attitude
- Flexible
- Work ethic
- Troubleshooting
|
Receptionist, 11/2021 to Current
Hearst Communications – Bryan, TX,
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Directed and oversaw office personnel activities.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Documented and routed business correspondence to manage office paperwork.
- Pulled and organized requested documentation.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagment.
- Organized resources and staff necessary to handle requirements and maintain strong service level
Opthalmic Medical Technician, 08/2021 to Current
Grand Circle Travel – Boston, MA,
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals on daily basis.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Call Center Representative, 05/2021 to Current
Mount Ascutney Hospital And Health Center – Windsor, VT,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved inquiries to consistently meet performance benchmarks.
Ophthalmic Technician, 02/2020 to Current
Morningstar Inc. – Seattle, WA,
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Advised patients on ocular medications, dressings and contact lenses.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
Manager, 04/2015 to 12/2020
Munson Medical Center – Gaylord, MI,
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
Cashier, 01/2017 to 05/2017
Hearst Communications – Charleston, SC,
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Receptionist, 04/2016 to 09/2016
Tenares Tire Shop – City, STATE,
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Directed and oversaw office personnel activities.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Pulled and organized requested documentation.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Determined needs of visitors and provided information or solutions.
- Responded to inquiries and room requests made online, by phone or email.
High School Diploma: , Expected in 06/2016
Bradford Christian Academy - Haverhill, MA,
GPA:
: , Expected in 05/2022
Northern Essex Community College - Haverhill, MA
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
- Measurable Results
- Personalization
- Target Job