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Operations Training Specialist Iii Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Thao is an ambitious Learning and Development Leader skilled in New Hire Onboarding, Management and Leadership Development, Employee Development, Subject-Matter Partnered Learning, Compliance and Regulatory Training, Technology Integration Onboarding and Organizational Development Initiatives. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

Education and Training
Ashford University San Diego, California, Expected in 03/2011 Master of Arts : Education - GPA :

Specialization: Educational Technology Leadership

University of California, San Diego La Jolla, California, Expected in 06/2008 Bachelor of Arts : Communications - GPA :
  • Minor in Education Studies
Experience
Catholic Charities, Archdiocese Of Hartford - Operations Training Specialist III
Meriden, CT, 05/2020 - Current
  • Created and launched multi-functional role-specific New Hire On-boarding programs
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organization goals.
  • Conducted training needs assessments through call calibrations and coaching sessions to identify individual's current level of skill compared to required competency for position
  • Trained university service model to increase customer service KPIs across the organization
  • Partner with key stakeholders and executive leadership to design innovative curriculum and program solutions aligned with strategic organizational goals, key results and cultural values.
  • Conducts post training follow-up on metrics and ensures learning objectives have been met and applied
  • Reviews and audits training materials and content for accuracy and compliance
  • Manages department projects using ADDIE model and submits deliverables on time, with quality, and to spec as defined by the original project scope.
  • Creates and maintains innovative training programs, material, resources and tools using eLearning development technologies (Articulate Storyline, Rise, Premier Pro)
  • Created on-demand modules leveraging Learning Management Systems to provide management and delivery of learning activities within Canvas and Workday Learning.
  • Deliver instructor-led in person and virtual learning experiences using live and webinar functionality through Zoom at scale.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees
  • Evaluated client processes as a service provider for deliverables to meet the client's training needs and goals.
  • Transferred print materials to digital
  • Created recognition strategies to recognize accomplishments, boosting motivation and retention.
  • Soft Skills training
  • Co-developed on-the-job training programs and on-demand content to reduce training time and provide real-time application of learning.
  • Technology Integration (trained new software) - Cross-trained and continued training end users in new applications.
Ally - Online Adjunct Faculty
Sandy, UT, 03/2012 - Current
  • Created lesson plans and developed instructional materials covering required topics and learning objectives.
  • Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction for adult learners through the Canvas learning platform.
  • Maintained student engagement through creative subject delivery and learning activities.
  • Enriched student learning experiences by leveraging and integrating multimedia.
  • Identify student concerns and created positive learning interventions to help resolve personal challenges and support student progression.
Ashford University - Student Success Coordinator
City, STATE, 10/2017 - 05/2018
  • Supported CHAMPS Peer Mentoring Program by enriching mentor/mentee relationships in an innovative and interactive learning platform, Chronus.
  • Provide coaching opportunities to build meaningful relationships for new, current and alumni students for student success and retention
  • Collaborate and create training materials and organization wide- CHAMPS communication to share success stories
  • Leveraged innovative software such as Civitas to better understand the diverse student population and implement timely resources
  • Act as liaison between departments to support instructor issues and provide resolutions to comply with Academic INtegrity and Student Community Standards for a positive learning community.
Bridgepoint Education Inc. - Sr. Learning and Development Specialist
City, STATE, 03/2010 - 06/2016
  • Identified needs analysis, designed, and deployed a blend of classroom and eLearning training programs including workshops, new hire training, and university wide initiatives for all levels of employees in both San Diego and the opening of the Denver center.
  • Created eLearning modules, instructor-led training, On-Demand digital content, and conducted webinars for continued employee development.
  • Implemented training techniques and research-based strategies for innovative learning and inclusion to meet the needs of a diverse group of learners.
  • Served as Learning Consultant for organizational cross-training initiatives which required collaboration with subject matter experts and all levels of leadership to measure specific goals of success pre and post launch.
  • Worked with and integrated third party vendors to enrich training program design.
  • Monitored learning source materials daily to comply with policies and regulations internally and externally for consistency of content quality and compliance.

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Resume Strength

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Resume Overview

School Attended
  • Ashford University
  • University of California, San Diego
Job Titles Held:
  • Operations Training Specialist III
  • Online Adjunct Faculty
  • Student Success Coordinator
  • Sr. Learning and Development Specialist
Degrees
  • Master of Arts
  • Bachelor of Arts

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