operations training specialist resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Organized Operations Training Specialist with 8 years years of experience. Expert in-class/dock training with extensive knowledge of Word, Excel and PowerPoint use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.

  • Collaborated with team in the development of training and retention of package handlers.
  • Virtual Learning Management
  • Assignment Delegation
  • Course Materials Development
  • Team Exercises
  • Job Skill Building
  • Training Method Development
  • Class Lecturing
  • Employee Interviewing
  • Procedure Manual Writing
  • Leadership Development
  • Role Playing
  • Orientation and Onboarding
  • Client Retention
  • Quality Assurance
  • Employee Performance Reviews
  • Data Entry
Work History
05/2017 to Current
Operations Training Specialist Fedex Rapid City, SD,
  • Trained and mentor new personnel hired to fulfill various roles.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Wrote training manuals for FedEx employees and positions according to strict company guidelines and protocols.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Used MS Word, Excel, & PowerPoint to design training for training employees and increase company retention and productivity rates.
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Developed lesson plans, instructional materials and written practice tests for training courses.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
  • Identified workers with specific skill sets to recommend for promotions.
06/2016 to Current
Operations Dock Manager Gardaworld Joelton, TN,
  • Managed team of 10-15 package handlers per day to facilitate domestic and international shipments.
  • Conducted research to address shipping errors and packaging mistakes.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 4,000 plus packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Improved employee performance through coaching and feedback.
  • Implemented loading dock process and productivity improvements.
  • Reported and established key performance metrics to monitor and meet company goals.
05/2014 to Current
Package Handler FedEx Ground City, STATE,
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Installed protective devices on or around products to prevent damage during transport.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Handled inventory control and cycle counting procedures.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Delivered updates on anticipated task completion times.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
Expected in to to
Bachelor of Arts: History
Kennesaw State University - Kennesaw, GA
  • Completed professional development in Italian Studies
  • Completed Semester Research Project: Morocco in World War II
Expected in 05/2005 to to
High School Diploma:
Olympia High School - Windermere, FL,
  • How-To-Train-On-Job-Package Handlers - 2017

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Resume Overview

School Attended

  • Kennesaw State University
  • Olympia High School

Job Titles Held:

  • Operations Training Specialist
  • Operations Dock Manager
  • Package Handler


  • Bachelor of Arts
  • High School Diploma

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