operations trainer floating manager resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Personable administrative assistant employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in Microsoft Office with expertise in resource allocation and schedule management.
Skills
HIPAA compliant
Can read and write medical terminology and abbreviations
Patient care advocacy
Senior leadership support
MS Office proficient
RMS proficient
Conflict resolution and deescalation
Epic, MyChart, and CareEverywhere familiarity
Employee training and development
Transmitting files
Routing packages
Faxing documents
Transporting files
Copying medical records
Document retrieval
Records management systems
Education
Redondo Union High SchoolRedondo Beach, CAExpected in 06/2003 ā āHigh School Diploma: - GPA:
Work History
Interim Home Healthcare Company - Operations Trainer/Floating Manager Midland, OH, 03/2016 - Current
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Worked with clinical staff to understand requirements and provide exceptional customer service
Worked with administration to resolve retention problems, improve operations and provide exceptional customer service
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Maintained relationships with medical providers, suppliers and reporters
Reviewed record keeping procedures for patients and doctors
Kept accurate log of all requests for medical information and records
Accurately pulled patient records in timely manner, typically within 1-hour period
Maintained patient charts and accurately recorded new information
Communicated effectively with staff, patients and insurance companies by email and telephone
Followed up with patients about medical and healthcare processes
Identified new methods to optimize medical records management
Utilized K2 and RMS to manage and confirm patient data, such as insurance, demographic and medical history information
Managed electronic medical records for 1000's patients
Managed system conversion and maintained minimal downtime during updates
Maintained accuracy, completeness and security for medical records and health information
Interacted and communicated easily with department personnel and public
Used classification manuals to gain additional knowledge of disease and diagnoses processes
Reviewed charts and flagged incomplete or inaccurate information
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
Established standards for selection, promotion and termination of staff
Assisted in resolving and satisfying client requests and internal operational issues
Tails Of Success - Behavior Consultant and Operations Manager City, STATE, 10/2010 - 03/2016
Managed a group of 5 plus employees during shift
Assessed dogs for behavior consults and fitness for the company's daycare program
Provided in home and on-site private and group lessons to clients from basic obedience to advanced aggression issues
Donated behavior consults, group classes and private lessons to several of Rochester's non profit dog rescue's as well as the City of Rochester's municipal shelter
Maintained the company's social media platforms and email correspondence
Wrote and executed training plans for dogs with dangerous behavior issues and successfully modified aggression and/or fear based behaviors
Deescalated client issues
University Of Rochester Medical Center Rochester - Certified Nursing Assistant City, STATE, 03/2008 - 10/2010
Responsible for up to 15 patients during an 8 hour shift
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Supported ambulation and physical therapy needs by conducting planned exercise routines
Helped patients effectively manage routine bathing, grooming and other hygiene needs
Obtained client medical history, including medication information, symptoms and allergies
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Obtained biological specimens for ordered tests and prepared for laboratory transport
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
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