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operations support specialist resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Analytical Operations Specialist with an advanced understanding of [Area of expertise]. Dedicated to making real-world contributions by multi-tasking, managing projects and prioritizing customer needs. Strong knowledge of Microsoft technologies used in corporate environment.

Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

with sound knowledge of identifying and leading efficiency and cost-saving initiatives. Adapts and remains flexible while managing multiple tasks at once. Exceptional understanding of improvement plans and [Software].

Skills
  • Content management expertise
  • Improvement plan knowledge
  • Program evaluation
  • Data management
  • Computer skills
  • MS Office
  • Customer service
  • Critical thinking
  • Problem resolution
  • Troubleshooting
  • Working collaboratively
  • Organizational skills
  • MS Office proficient
  • Risk management evaluation background
  • Exceptional customer service
  • Debt and credit management
  • Strong sense of banking ethics
  • Account coding specialist
  • Data Management
  • Experience in leadership
  • Work ethic
  • First Aid/CPR
  • PPE use
  • Supervision
  • Basic Math
  • Credit card payment processing
  • Customer relations
  • Inbound and Outbound Calling
  • Business development understanding
  • [Industry] regulations knowledge
  • Microsoft Office expertise
  • Data evaluation
  • Technologically savvy
  • Troubleshooting and diagnostics
  • [Software] expertise
  • Technical background
  • Technical Troubleshooting
  • Service desk support
  • Application installations
Experience
10/2021 to Current
Operations Support Specialist Calportland Paso Robles, CA,
  • Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
  • Trained and consulted with end-users of proprietary company software, delivered technical support and tested software to verify proper operation.
  • Created reports, customer communications, and financial statements.
  • Researched daily corporate operations and reviewed and updated standard operating procedures with input from key stakeholders.
  • Evaluated information technology and finance operations, conducted surveys and reported on proposed upgrades to achieve greater customer satisfaction.
  • Supported global technical sales operations by acting as referral specialist for complex support needs concerning pricing and availability of products and services.
  • Delivered software demonstrations to sales prospects and arranged focus groups to evaluate and support ongoing product development.
  • Created and updated [Type] spreadsheets detailing latest information regarding [Program].
  • Utilized expertise in [Software] to produce [Description of results].
  • Supported [Job title] engagement in technical and administrative services, encompassing back-end workers, designers, planners and other personnel.
  • Coordinated services with external companies to check whether utility installations were completed on schedule.
  • Compiled and verified data to resolve issues and streamline efficiency.
  • Reviewed shipping company operations to confirm integrity of shipment data submitted to drivers and processed orders that drivers delivered to terminal.
07/2021 to 12/2021
Digital Banking Representative Varo Charlotte, NC,
  • Acquired and maintained knowledge of emerging technologies for customer virtual interactions.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Improved efficiency and accuracy by developing and implementing intuitive system for [Type] cards.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Answered questions and informed customers of current sales and promotions.
  • Informed customers about product lines and services offered by company.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Educated clients on how to conduct transactions with convenient online solutions.
01/2021 to 07/2021
Customer Support Representative United Rentals City, STATE,
  • Analyzed customer feedback regarding provided support and recommended improvements for team workflow and customer service.
  • Responded to [Number] individual tickets every week to provide end-user support on systems and software.
  • Responded to support tickets within established timeframe to improve customer service.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Processed more than $[Amount] in new orders every day with [Number]% accuracy and [Number]% customer satisfaction ratings.
  • Helped customers track and ship packages, responding to average of [number] calls per day.
  • Resolved [Number]% of issues with first call and escalated more complex issues to obtain necessary customer support.
  • Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.
  • Identified ways to streamline common requests and improve support processes to better serve customers' needs.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced [Type] environment.
  • Answered support calls and emails from corporate customers needing assistance with [Type] products.
  • Troubleshot, resolved or escalated technical issues based on individual customers' needs.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
Education and Training
Expected in 06/2016 to to
High School Diploma:
IMeck Academy - Charlotte, NC
GPA:

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Resume Overview

School Attended

  • IMeck Academy

Job Titles Held:

  • Operations Support Specialist
  • Digital Banking Representative
  • Customer Support Representative

Degrees

  • High School Diploma

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