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Operations Support Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-skilled and adaptable employee. Adept at Excel, Word, and other Microsoft Office programs that support work in correspondence, data analysis, and reporting. Experienced in forecasting and work flow analysis for a large mail processing facility. Versatile skills in creating PowerPoint presentations to review analysis and convey information via Zoom or other online formats. Experienced in providing outstanding customer assistance and education to ensure compliance with complicated rules and Federal regulations. Proven ability to meet deadlines, implement new programs, oversee equipment installation, and manage operational changes. Additional skills and experience in office administration, procurement, employee development, and hiring processes.

Skills
  • Operations tracking
  • Analysis and research
  • Root Cause Analysis
  • Failure resolution
  • Trend Data Analysis
  • Report Generation
  • Spreadsheet Development
  • Project Management
  • Work Organizing and Prioritizing
  • Complex Problem Solving
  • Resource Planning and Scheduling
  • New Hire Paperwork
  • Administrative Functions
  • Scheduling
Work History
OPERATIONS SUPPORT SPECIALIST, 01/2016 to 01/2021
Glacier Bancorp Highland, UT,
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Analyzed and evaluated operational issues and determined cost-effective solutions.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
  • Performed administrative duties and prepared operational procedures to support Plant Manager.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Conducted daily quality reviews of business data and processes to identify discrepancies and formulate solutions.
MAILING REQUIREMENTS TECHNICIAN, 01/2010 to 01/2016
American Friends Service Committee Los Angeles, CA,
  • Ensured Business Mail met all criteria for rate claimed.
  • Managed customer accounts.
  • Conducted training for new mailers or updated requirements.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Developed and maintained courteous and effective working relationships.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used Microsoft Word and other software tools to create documents and other communications
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
EXECUTIVE BOARD SECRETARY, 09/2010 to 12/2015
Bob Evans Coldwater, MI,
  • Conducted general board correspondence and kept records of all correspondence.
  • Recorded and distributed minutes of meetings to reflect format and level of detail determined.
  • Maintained full contact list of board members, including board member appointment dates, term of appointments and board member biographies.
  • Notified board members of meetings and kept detailed record of board attendance.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
ADMINISTRATIVE ASSISTANT/CONTRACT TECHNICIAN, 07/2006 to 12/2009
United States Postal Service, USPS City, STATE,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using USPS software to facilitate on-time payment.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Maintained staff directory and company policy handbook for human resources department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
TRAINING TECHNICIAN, 06/1994 to 07/2006
United States Postal Service, USPS City, STATE,
  • Trained and mentored new personnel hired to fulfill various roles.
  • Conducted new employee orientation training.
  • Liaised between trainers and course participants for current employee training courses.
  • Compiled training handbook and related course materials.
  • Demonstrated proper operation of equipment.
  • Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Conducted pre-hire orientation for prospective employees.
Education
Bachelor of Science: Business, Expected in 07/2020
to
Southern New Hampshire University - Hooksett, NH
GPA:

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Resume Overview

School Attended
  • Southern New Hampshire University
Job Titles Held:
  • OPERATIONS SUPPORT SPECIALIST
  • MAILING REQUIREMENTS TECHNICIAN
  • EXECUTIVE BOARD SECRETARY
  • ADMINISTRATIVE ASSISTANT/CONTRACT TECHNICIAN
  • TRAINING TECHNICIAN
Degrees
  • Bachelor of Science