operations support specialist resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Data-driven student and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing and making effective use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented and reliable worker enthusiastic about supporting success. Enthusiastic personality, passionate people person with superior skills in working in both team-based and independent capacities. Proven effectiveness in leading teams and public health initiatives in epidemiology, statistical data review and literature analysis. Significant background in technical writing. Forward-thinking and diligent with hardworking and adaptable mentality.

  • Advanced MS Office Suite knowledge
  • Billing and invoicing
  • Spreadsheet development
  • Customer service
  • Professional and mature
  • Scanning and copying
  • Database entry
  • Scheduling and calendar management
  • Team collaboration
  • Administrative support
  • Relationship development
  • Team building
  • Project organization
  • Planning and coordination
  • MS Office
  • Organization
  • Research and analysis
  • AR/AP
  • Report writing
  • Telephone etiquette
  • Scheduling
  • Recordkeeping
  • Strong Interpersonal and Intrapersonal Skills
03/2018 to 07/2018 Operations Support Specialist Calportland | Rio Rico, AZ,
  • Organized communications between executives, staff members and customers and composed memos, reports, forms and other business documents.
  • Created various documents, including daily, customer communications, purchase orders.
  • Researched daily corporate operations and reviewed and updated standard operating procedures with input from key stakeholders.
  • Determined appropriate amounts and types of insulation needed and installation methods required to satisfy project demands.
  • Demonstrated thorough understanding of and skill for insulation preparation and installations.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
12/2010 to 10/2016 Student/SAHM/Housekeeper Biaggi's Ristorante Italiano Llc | Deer Park, IL,
  • Submitted weekly writing assignments and study reports.
  • Prepared and presented academic papers and abstracts.
  • Managed project timelines and coordinated research tasks.
  • Recorded and developed reports on data collected from studies.
  • Adhered to all schedules, regulations, and policies.
  • Obtained and organized files and research papers to make important documents easier to find.
  • Used library and scholarly databases to locate reliable resources.
  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
  • Performed in-depth research into topics to write clear and accurate copy.
  • Proofread materials created by other writers to identify spelling, punctuation and grammar mistakes.
  • Edited documents for grammar, clarity, content and formatting.
  • Followed project scope and outlined content guidelines for each project.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
06/2007 to 11/2011 Server Cornerstone Building Brands | Fairfield, CA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Calculated charges, issued table checks and collected payments from customers.
  • Processed customers' payments and provided receipts.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
06/2005 to 04/2006 Administrative Assistant Scott Smith Roofing Inc. | City, STATE,
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Created team member schedules and delegated individual assignments for work crew.
  • Managed job materials, supplies and tools and ordered new stock when inventory levels were low.
  • Resolved both technical and contractual issues in constructive, positive manner.
  • Proofread and typed correspondence for business leaders.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education and Training
Expected in 2012 Associate of Arts | Business Ashford University , California , GPA:
Expected in 10/2016 Bachelor of Arts | Health And Wellness Ashford University , California , GPA:

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Resume Overview

School Attended

  • Ashford University
  • Ashford University

Job Titles Held:

  • Operations Support Specialist
  • Student/SAHM/Housekeeper
  • Server
  • Administrative Assistant


  • Associate of Arts
  • Bachelor of Arts

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