Seasoned Operations and Human Resources Manager offering 20 + years of delivering sustained results and effective change for clients within multiple industries. History of providing personalized branded service consulting; as well as, tools, resources and expertise to achieve optimal brand performance and guest loyalty. Serving as a primary point of contact for hotel franchisees, owners, and General Managers. Working closely with clients to identify performance gaps in product/quality, service levels, food and beverage execution, hotel staff morale/retention and training needs which impact individual and group performance. Collaboratively developing strategies to grow guest experiences and improve operational effectiveness while promoting positive employee relations/engagement.
Professional Human Resources Certification - PHRCa
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