Service oriented Operations Support professional in the Legal industry trained to work in high stress environments. Strong leadership capabilities and ability to work well with others. Able to plan, execute and oversee projects with minimal supervision.
Computer proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
Service-minded and driven.
Time and scheduling management, ability to prioritize while maintaining efficiency.
Thomson ReutersSan Francisco, CAOperations Support10/2008 to Current
Aid in the organization, maintenance and training documentation in streamlining operational tasks to reduce the potential for
Assisted with planning, implementing and executing major business changes including system conversions and order to cash processes and procedures.
Liaised directly with internal partners such as sales reps and managers to meet the needs and maintain customer satisfaction.
Provide any necessary documentations such as client usage/sales reports to sales reps and managers.
LiveNote (a Thomson Reuters business)San Francisco, CASenior Administrative Assistant02/2004 to 10/2008
Maintained daily schedule and calendar for senior management as needed.
Organized and coordinated logistics for off and on-site events and office moves. This included acting as liaison between staff, vendors & management. Oversee all event details such as ordering food, booking venue, making travel arrangements, etc.
Aided with organization and distribution of meeting collateral such as slide presentations, handouts, etc.
Act as direct point of contact for special VIP guests, visitors and vendors.
Authorized to oversee all expense approvals, vacations & leave of absences requests on behalf of general manager. Managed and maintained office inventory.
Train incoming front office personnel, created and maintained front desk office training documents and procedures.
Assisted other departments as needed on a daily basis.
Poppenex IncPomona, CAAccount Executive01/2002 to 01/2004
Coordinate, monitor and schedule weekly overseas shipments.
Assist with implementation and execution of new products.
Directly responsible for resolving all customer service related issues.
Responsible for training and hiring of new personnel.
Assisted with overseeing daily operations of front office and production teams.
Education and Training
Bachelor of Science:Hospitality Management2001San Francisco State University, San Francisco, CAHospitality Management
accounts payable, audio, billing, Budget, CRM, customer service, special events, finance, front office, General Manager, hiring, marketing strategies, meetings, Excel, PowerPoint, Microsoft Word, payables, personnel, presentations, purchasing, sales, SAP, scheduling, surveys