operations specialist resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Motivated professional offering a marketing degree in the area of Music Business. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Hardworking and reliable curator with strong ability in getting results. I have a passion for music that is multi genre. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Mixed media
  • Creative direction
  • Data Management
  • Microsoft Office
  • Friendly, positive attitude
  • Critical thinking
  • Multitasking
  • Conflict resolution
  • Organizational skills
  • Training & Development
  • Work ethic
  • Flexible
  • Team management
01/2018 to 05/2020 Operations Specialist Securitas Security Services Usa, Inc. | Morrisville, NC,
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Wrote reports outlining results to facilitate management decision making.
  • Created and updated American Airline spreadsheets detailing latest information regarding flight issues and progress.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
01/2010 to 01/2019 Assistant Brand Manager B&G Foods, Inc | Yadkinville, NC,
  • Managed brand marketing projects from planning stage through execution, planned and hosted trade shows and spearheaded exhaustive follow-up of leads and prospects.
  • Drove, monitored and assessed brand performance in marketplace, maintained delivery against budget and established deep understanding of competitive environment to assess business impact.
  • Generated creative ideas on how to best price and package products, conducted extensive marketing research and drove and executed public relations initiatives that stimulated visibility.
  • Created and delivered engaging, dynamic and persuasive presentations to prospective and current customers and developed vibrant and profitable online and social media presence.
  • Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
  • Planned strategic brand-building events to expand product portfolio across national market.
01/2010 to 01/2012 Customer Service Representative Harpercollins Publishers | New York, NY,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
06/2000 to 06/2010 Program Director Hyperloop One | City, State,
  • Oversaw daily operations of program functions.
  • Managed program operations and provided strategic leadership for workers.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Uncovered issues to determine solutions and assist program participants.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Developed and managed budgets for academic and student affairs.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Increased program effectiveness by implementing strategic operational improvements.
  • Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
  • Managed student health, counseling, and psychological services.
  • Created comprehensive progress reports on programs to show progress.
  • Established community relationships to promote program.
  • Recruited and hired top-level employees with expertise, adding depth and talent to highly skilled team.
  • Instituted community service as part of program curriculum.
Education and Training
Expected in 06/2000 to to Bachelor of Arts | Music Business Marketing Belmont University, Nashville, TN GPA:
  • PMAB Training - 2010 Certification in deescalation training. Learning how to calm down volatile situations.

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Resume Overview

School Attended

  • Belmont University

Job Titles Held:

  • Operations Specialist
  • Assistant Brand Manager
  • Customer Service Representative
  • Program Director


  • Bachelor of Arts

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