Operations Specialist Resume Example

Manages the day to day activities of an operations team within the unit. Maintaining processes that achieve a high level of operational efficiency while maintaining proper internal controls to meet the changing business needs. Perform various operational activities and provide support in assigned units.

Meet service levels consistently by coordinating information among the teams for guidance. Understanding of techniques skills procedures and equipment required to perform job,comprehension of instructions with a minimum of direction,familiarity with steps and rules necessary to complete tasks,ability to solve problems on own initiative with DNE,Reclamations,Unposted Exceptions, ACH Receiving items for returns or posting, DSA, Touchpoint, Maintenance Request and GL Balancing. Manage monthly rotation of Assignment Schedule on production when needed and gather monthly totals for upper management team.

• Onboarded team of five staff members, delivering consistent coaching in job tasks.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Interacts with management on activities and recommends opportunities for improvements.
• Receives and reviews incoming work,contacting appropriate resources as needed.
• Maintains a moderate working knowledge of unit polices,procedures,standards and workflow.
• Served as liaison between certain departments to implement new improvement plans and changes.
• Reduced process lags and effectively trained team members on best practices and protocol.
• Automated office operations, record tracking and data communications in database and case management.
• Identified operational and performance issues and worked with managers to resolve concerns.
• Researches and resolves complex operational issues.