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Operations Specialist Resume Example

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OPERATIONS SPECIALIST
Summary

Sensible Operations Specialist with a passion for business management, operations. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Proactive Operations specialist with proven strengths coaching talented teams in fast-paced office environments. Committed to quality, productivity and organization. Detail-oriented and reliable with 20 years of experience building skilled teams and streamlining processes. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Experience in leadership
  • Content management expertise
  • Ability to analyze reports
  • Program evaluation
  • Scheduling and calendar management
  • Data entry
  • Improvement plan knowledge
  • Microsoft Office: Word,Outlook
  • Bank Operating Systems: Metavante,AFS E-Vision,Fedline Web,Synergy, SQN ScanView,Standard Register, CICS Host,Filenet Workplace, IRIS,ISView,Recon Art,Host ,PEP+ WebIntelligence, instant Messenger,Quality Center,ReconArt, TouchPoint and Client Central.
Experience
OhlJune 2016 to CurrentOperations Specialist
Aurora , CO

Manages the day to day activities of an operations team within the unit. Maintaining processes that achieve a high level of operational efficiency while maintaining proper internal controls to meet the changing business needs. Perform various operational activities and provide support in assigned units.

Meet service levels consistently by coordinating information among the teams for guidance. Understanding of techniques skills procedures and equipment required to perform job,comprehension of instructions with a minimum of direction,familiarity with steps and rules necessary to complete tasks,ability to solve problems on own initiative with DNE,Reclamations,Unposted Exceptions, ACH Receiving items for returns or posting, DSA, Touchpoint, Maintenance Request and GL Balancing. Manage monthly rotation of Assignment Schedule on production when needed and gather monthly totals for upper management team.

  • Onboarded team of five staff members, delivering consistent coaching in job tasks.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Interacts with management on activities and recommends opportunities for improvements.
  • Receives and reviews incoming work,contacting appropriate resources as needed.
  • Maintains a moderate working knowledge of unit polices,procedures,standards and workflow.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Automated office operations, record tracking and data communications in database and case management.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Researches and resolves complex operational issues.
KeproFebruary 2003 to June 2006Customer Service Representative
Birmingham , AL

Monitor Fraud Management Activity for bank daily, which incudes reviewing Stop Payments and Customer Accounts to ensure no losses. Perform second level review of other bookkeeping duties. Perform calculations,review internal records and reconcile accounts such as Cash Advances and Thomas Cook accounts. Conduct large item review for account irregularities.

  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Protect the company and customer accounts against losses related to fraud with attention to detail and knowledge of banking regulations.
  • Developed a reputation for exceptional service due to knowledgeable responses to branch inquires and details follow-up.
  • Cross-trained on various bookkeeping desks and able to provide flexibility to the department. Additionally, trained several employees to perform the daily duties of my position.
Dover CorporationNovember 1999 to July 2002Bank Operations Clerk
Phoenix , AZ

Responsible for balancing credit and debits using on-line screens and paper reports. Provided support to Branches and Departments as needed. Counted foreign money to verity amounts. Responsible for researching and analyzing accounts to determine cause of overdraft and process accounting entries to close accounts. Heavy volume of work processing several reports under tight deadlines. Responsible for reporting customer to Check Systems before losses developed.

Wells Fargo BankJune 1999 to November 1999Data Entry Clerk
City , STATE

Responsible for check verification and totaling checks at the end of the day in the Forge Check Control Department. Responsible for balancing using on-line screens and paper reports.

Education and Training
La Puente High SchoolJune 1993High School DiplomaCity, State
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Resume Overview

School Attended

  • La Puente High School

Job Titles Held:

  • Operations Specialist
  • Customer Service Representative
  • Bank Operations Clerk
  • Data Entry Clerk

Degrees

  • High School Diploma

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