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Operations Specialist Resume Example

Resume Score: 80%

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OPERATIONS SPECIALIST
Summary
Skills
  • Program evaluation
  • Ability to analyze reports
  • Content management expertise
  • Experience in leadership
  • Quantitative skills
  • Inventory coordination
  • Warehouse operations
  • Customer relationship management
  • Project management
  • Management
  • MRP and ERP systems
  • Improvement plan knowledge
Experience
Rexel Holdings USA | Indianapolis, IndianaOperations Specialist01/2007 - Current
  • Wrote reports outlining results to facilitate management decision making.
  • Supported asset transfers, lender and equity requests, and audit inquiries.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Recommended process and systems improvements such as changes to Non-conformance and customer complaint forms processes to identify and address quality issue and process standardization to increase productivity in quickly resolve issues.
  • Reduced process lags by creating SOP's and conducting departmental training on best practices and protocol.
  • Developed and oversaw strategies for process improving to effectively communicate operational efficiency and accuracy.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders by addressing pending issues in a timely fashion and maintaining a standardized reference communicating process steps.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
  • Managed supply chain and monitored all logistics functions for company.
Parts Super Center | Indianapolis, INAccount Manager01/2007 - 01/2014
  • Generated [Number]% client retention rating by negotiating product pricing, freight rates, delivery and payment terms to beat competition.
  • Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
  • Grew business by $[Amount] by cultivating [Number] key market accounts.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Recognized leader in industry by managing [Number] accounts and providing high level of customer care.
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
  • Exceeded [Type] sales goals for [Type] accounts by upselling products to existing customers.
  • Increased yearly sales by [Number]% by cultivating customer relations and resolving service requests.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
  • Developed relationships with [Type] clients and provided individualized customer service to maintain longevity of accounts.
  • Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
  • Maintained compliance with export guidelines and international standards.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Ovation Audio | Indianapolis, INAccounting Manager01/1999 - 01/2005
  • Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
  • Supervised department's budgeting and accounting, decreasing overall spending [Number]% due to implementation of [Type] process.
  • Delivered actionable recommendations to enhance strategic direction and day-to-day accounting operations.
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Evaluated and approved contracts, proposals and purchase orders.
  • Reviewed and approved contracts, expenditures and purchase orders.
  • Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
  • Supervised team of [Number] accountants for [Type] company, training employees on best practices and cultivating strong financial forecasting.
  • Reduced financial discrepancies through budget monitoring and fiscal funding oversight.
  • Delegated tasks to accounting staff of [Number] employees based upon strength and expertise.
  • Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
  • Applied accounting concepts knowledge in overseeing accounting and finance operations for $[Amount] business.
  • Verified delivery of accurate and comprehensive work products of [Number] accounting staff by reviewing workflows.
  • Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company.
  • Planned, directed and monitored regulatory operations, tax reporting and audit compliance.
IMRF(Indianapolis Materials Recycling) | Indianapolis, IndianaAssistant Controller01/1997 - 01/1999
  • Supervised and coordinated assigned audits ensuring accuracy and timely completion.
  • Oversaw cash and merchant services, as well as processing of accounts payable and receivable, to ensure invoices were paid on time.
  • Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
  • Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
  • Prepared and presented operational reports to senior management and executive teams.
  • Supervised accounting and financial functions, including month-end close processes, and reconciled treasury transactions; worked with Chief Financial Officer and external auditors to complete year-end close process.
  • Developed and distributed operational reports to management and stakeholders.
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending.
Education and Training
Indiana Wesleyan University | Marion, INBachelor of Science in Business Management12/2004
Ivy Tech Community College Of Indiana | Indianapolis, INAssociate of Science in Paralegal Studies12/2013
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Rexel Holdings USA
  • Parts Super Center
  • Ovation Audio
  • IMRF(Indianapolis Materials Recycling)

School Attended

  • Indiana Wesleyan University
  • Ivy Tech Community College Of Indiana

Job Titles Held:

  • Operations Specialist
  • Account Manager
  • Accounting Manager
  • Assistant Controller

Degrees

  • Bachelor of Science in Business Management
    Associate of Science in Paralegal Studies

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