Operations Specialist Resume Example Rexel Holdings USA

OPERATIONS SPECIALIST

Summary

Skills

Program evaluation
Ability to analyze reports
Content management expertise
Experience in leadership
Quantitative skills
Inventory coordination

Warehouse operations
Customer relationship management
Project management
Management
MRP and ERP systems
Improvement plan knowledge

Experience

Rexel Holdings USA | Indianapolis, IndianaOperations Specialist01/2007 - Current

Wrote reports outlining results to facilitate management decision making.
Supported asset transfers, lender and equity requests, and audit inquiries.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Completed various reports and analyzed each report to decide where improvements could be made.
Recommended process and systems improvements such as changes to Non-conformance and customer complaint forms processes to identify and address quality issue and process standardization to increase productivity in quickly resolve issues.
Reduced process lags by creating SOP's and conducting departmental training on best practices and protocol.
Developed and oversaw strategies for process improving to effectively communicate operational efficiency and accuracy.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders by addressing pending issues in a timely fashion and maintaining a standardized reference communicating process steps.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Managed supply chain and monitored all logistics functions for company.

Parts Super Center | Indianapolis, INAccount Manager01/2007 - 01/2014

Generated [Number]% client retention rating by negotiating product pricing, freight rates, delivery and payment terms to beat competition.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Grew business by $[Amount] by cultivating [Number] key market accounts.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Recognized leader in industry by managing [Number] accounts and providing high level of customer care.
Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
Exceeded [Type] sales goals for [Type] accounts by upselling products to existing customers.
Increased yearly sales by [Number]% by cultivating customer relations and resolving service requests.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Developed relationships with [Type] clients and provided individualized customer service to maintain longevity of accounts.
Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
Maintained compliance with export guidelines and international standards.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.

Ovation Audio | Indianapolis, INAccounting Manager01/1999 - 01/2005

Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
Supervised department's budgeting and accounting, decreasing overall spending [Number]% due to implementation of [Type] process.
Delivered actionable recommendations to enhance strategic direction and day-to-day accounting operations.
Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
Evaluated and approved contracts, proposals and purchase orders.
Reviewed and approved contracts, expenditures and purchase orders.
Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
Supervised team of [Number] accountants for [Type] company, training employees on best practices and cultivating strong financial forecasting.
Reduced financial discrepancies through budget monitoring and fiscal funding oversight.
Delegated tasks to accounting staff of [Number] employees based upon strength and expertise.
Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
Applied accounting concepts knowledge in overseeing accounting and finance operations for $[Amount] business.
Verified delivery of accurate and comprehensive work products of [Number] accounting staff by reviewing workflows.
Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company.
Planned, directed and monitored regulatory operations, tax reporting and audit compliance.

IMRF(Indianapolis Materials Recycling) | Indianapolis, IndianaAssistant Controller01/1997 - 01/1999

Supervised and coordinated assigned audits ensuring accuracy and timely completion.
Oversaw cash and merchant services, as well as processing of accounts payable and receivable, to ensure invoices were paid on time.
Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
Prepared and presented operational reports to senior management and executive teams.
Supervised accounting and financial functions, including month-end close processes, and reconciled treasury transactions; worked with Chief Financial Officer and external auditors to complete year-end close process.
Developed and distributed operational reports to management and stakeholders.
Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
Reorganized finance and accounting departments to improve efficiency and cut excess spending.

Education and Training

Indiana Wesleyan University | Marion, INBachelor of Science in Business Management12/2004

Ivy Tech Community College Of Indiana | Indianapolis, INAssociate of Science in Paralegal Studies12/2013

Resume Overview

Companies Worked For:

Rexel Holdings USA
Parts Super Center
Ovation Audio
IMRF(Indianapolis Materials Recycling)

School Attended

Indiana Wesleyan University
Ivy Tech Community College Of Indiana

Job Titles Held:

Operations Specialist
Account Manager
Accounting Manager
Assistant Controller

Degrees

Bachelor of Science in Business Management
Associate of Science in Paralegal Studies

Operations Specialist Resume Example

Resume Score: 80%

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