Rexel Holdings USA | Indianapolis, IndianaOperations Specialist01/2007 - Current
Wrote reports outlining results to facilitate management decision making.
Supported asset transfers, lender and equity requests, and audit inquiries.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Completed various reports and analyzed each report to decide where improvements could be made.
Recommended process and systems improvements such as changes to Non-conformance and customer complaint forms processes to identify and address quality issue and process standardization to increase productivity in quickly resolve issues.
Reduced process lags by creating SOP's and conducting departmental training on best practices and protocol.
Developed and oversaw strategies for process improving to effectively communicate operational efficiency and accuracy.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders by addressing pending issues in a timely fashion and maintaining a standardized reference communicating process steps.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Managed supply chain and monitored all logistics functions for company.
Parts Super Center | Indianapolis, INAccount Manager01/2007 - 01/2014
Generated [Number]% client retention rating by negotiating product pricing, freight rates, delivery and payment terms to beat competition.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Grew business by $[Amount] by cultivating [Number] key market accounts.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Recognized leader in industry by managing [Number] accounts and providing high level of customer care.
Maximized profit opportunities by effectively managing time and resources to meet sales objectives.
Exceeded [Type] sales goals for [Type] accounts by upselling products to existing customers.
Increased yearly sales by [Number]% by cultivating customer relations and resolving service requests.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Developed relationships with [Type] clients and provided individualized customer service to maintain longevity of accounts.
Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.
Maintained compliance with export guidelines and international standards.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Supervised and coordinated assigned audits ensuring accuracy and timely completion.
Oversaw cash and merchant services, as well as processing of accounts payable and receivable, to ensure invoices were paid on time.
Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.
Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
Prepared and presented operational reports to senior management and executive teams.
Supervised accounting and financial functions, including month-end close processes, and reconciled treasury transactions; worked with Chief Financial Officer and external auditors to complete year-end close process.
Developed and distributed operational reports to management and stakeholders.
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Companies Worked For:
Rexel Holdings USA
Parts Super Center
IMRF(Indianapolis Materials Recycling)
Indiana Wesleyan University
Ivy Tech Community College Of Indiana
Job Titles Held:
Bachelor of Science in Business Management Associate of Science in Paralegal Studies
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