operations specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Forward-thinking Operations Specialist bringing twenty one years of expertise in operations for the QSR sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Word, Excel, Power point, Outlook, Publisher and Upserve. I am versatile with a history at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

  • Logistics Management
  • Onboarding Design
  • Resource Planning and Scheduling
  • Unified Communications Integration
  • Customer Relations
  • Financial administration
  • Analytical skills
  • Teamwork
  • Planning and Coordination
  • Flexible & Adaptable
  • Multitasking abilities
  • Menu Development
  • Supervisory Experience
  • Food Service
  • Process Improvements
  • Basic Accounting
  • Mathematical Abilities
  • Management
  • Planning
Work History
Operations Specialist, 03/2017 - 03/2020
Charles Schwab Corporation Rowland Heights, CA,
  • Tracked and analyzed reports to determine needed improvements which resulted in increased sales by 15%, turnover over from 48% to 1%, food cost decreased by 17% .
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Monitored supply chain and managed logistics functions for company.
  • Motivated and trained employees to maximize team productivity.
  • Generated reports of findings to help management with making key decisions.
  • Developed and updated tracking spreadsheets using Subway Live IQ. Subway IQ, Upserve and Microsoft Excel.
  • Used Subway IQ, Subway Live IQ and Upserve to model data and forecast trends.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
Business Consultant, 10/2000 - 03/2017
Kaiser Permanente Jonesboro, GA,
  • Devised processes to boost long-term business success and increase profit levels. Sales in store group was up 7.4% when average store was down 9%.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
  • Coordinated round table meetings and in store training team activities to ensure smooth implementation of company policy updates.
  • Developed complete business plans and operational strategies for new and existing business.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Led corrective action plans, procedure development, staff performance reviews and training programs.
  • Offered expertise on employee and business development plans to enhance implementation and routine oversight.
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
Manager, 06/1998 - 10/2000
Adp East Lansing, MI,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Directed staff and managed annual capital budget.
  • Prepared and recommended long-range plans for development of department personnel.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Training Manager, 04/1989 - 05/1998
24-7 Intouch Altamonte Springs, FL,
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed new employee orientation training.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Managed daily operation of training restaurant to include overseeing scheduling, ordering, inventory and the guest experience.
  • Managed new employee orientation training process for more than 50 employees each year
  • Communicated all learning and performance objectives, schedules and training assessments to upper management
BBA: Accounting And Business Management, Expected in 05/1994
University of The District of Columbia - Washington, DC
Status -

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Resume Overview

School Attended

  • University of The District of Columbia

Job Titles Held:

  • Operations Specialist
  • Business Consultant
  • Manager
  • Training Manager


  • BBA

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