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operations specialist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Sensible Operations Specialist with a passion for business management, operations and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over 23 years of strong experience in the grocery industry.

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities.

Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.

Sensible Operations Specialist with a passion for business management, operations and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over 23 years of strong experience in the grocery industry.

Analytical Operations Specialist with sound knowledge of identifying and leading efficiency and cost-saving initiatives. Adapts and remains flexible while managing multiple tasks at once. Exceptional understanding of improvement plans and excel and word.

Hardworking and reliable Operations Specialist with strong ability in driving results. Offering customer service and profits. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Experience in leadership
  • Content management expertise
  • Improvement plan knowledge
  • Quantitative skills
  • Human relations
  • Budgeting and cost control strategies
  • Technology
  • Production
  • Management
  • Inventory coordination
  • Delegation
  • Staff supervision
  • Marketing
  • Planning and Coordination
  • Warehouse Operations
  • Good Work Ethic
  • Flexible Schedule
  • Microsoft Office
  • Friendly, Positive Attitude
  • Customer Service
  • Active Listening
  • Computer Skills
  • People Skills
  • Data Management
  • Problem Resolution
  • Relationship Building
  • Reliable & Trustworthy
  • Basic Math
  • Verbal and Written Communication
  • Schedule Management
Experience
02/2017 to Current
Operations Specialist U.S. Venture Dallas, TX,
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Reduced process lags and trained team members on best practices and protocols.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Wrote reports outlining results to facilitate management decision making.
  • Determined Safeway objectives by observing consumers, collecting feedback surveys and then analyzing information.
  • Built strong operational teams to meet process and production demands.
  • Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
09/2006 to 02/2017
Produce Manager Elsupermarkets Victorville, CA,
  • Trained and coached new team members.
  • Replenished, rotated and culled displays several times daily.
  • Participated in quarterly inventory counts and conducted inventories.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Received produce deliveries and unloaded produce.
  • Trimmed, washed and bundled produce.
  • Assisted customers with produce questions and special orders.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Provided clear, attractive and consistent signage.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Maintained department equipment and advised general manager of equipment repair needs.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Oversaw team of 12 grocery employees with $11,000,000 in yearly revenue.
  • Motivated employees to share ideas and feedback.
  • Formed and sustained strategic relationships with clients.
03/1999 to 09/2006
Cashier Team Lead Gpm Investments Lebanon, IN,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
Education and Training
Expected in 05/2000 to to
High School Diploma:
Gunderson High School - San Jose, CA
GPA:

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Resume Overview

School Attended

  • Gunderson High School

Job Titles Held:

  • Operations Specialist
  • Produce Manager
  • Cashier Team Lead

Degrees

  • High School Diploma

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