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Operations Specialist Resume Example

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OPERATIONS SPECIALIST
Summary

Dedicated, motivated, results-oriented professional with over 10 years' experience in operations and management with a well-known local Interpreter Company “Domenech Expressions Interpreter'. Thrived in challenging and growth-oriented positions in which to utilize my experience and skills.

Skills
  • Agency
  • Billing
  • Budgets
  • Coaching
  • Clients
  • Customer Service
  • Databases
  • Documentation
  • Spanish interpretation
  • Managing Quality
  • Scheduling
  • Spanish
  • Content management expertise
  • Planning and coordination
  • HR knowledge
  • Management
  • Cultural Knowledge
Experience
Propio Language Services LLCOverland Park, KSOperations Specialist06/2019 to Current
  • Propio Language services Developed and implemented a contractor compliance management system Managed 100% of documentation and compliance requirements for over 2000 independent contractors and ensured all documentation was current, stored accurately, and easily accessible Reorganized the Sourcing Department and increased the contractors onboarded monthly.
  • Functioned as a liaison between the corporate office and 2000+ independent contractors; including developing and administering interpret surveys, and developing new policies based upon received feedback Oversaw all 3rd party testing agency relationships, including managing assessment orders, billing, schedule and resolving any issues that arise with multiple testing agencies.
  • Responsible for company operations.
  • Main duties were managing the productions schedule, collaborating with clients, and implementing new company policies.
  • Lead the development, implementation and compliance of language services' policies and procedures.
  • Provide centralized operations support for service delivery system-wide, to include system standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration.
  • Ensure that all regulatory, accreditation and industry standard requirements are met on a continual basis.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Domenech Expressions InterpretersOverland Park, KSSpanish Interpreter07/2009 to Current
  • Perform a variety of interpretation services to assist Limited English Proficiency Patients.
  • Render correct concepts and meanings between Spanish and English following complexity, clarity, tone, and style from one language into another.
  • Understands protocols and terminology in the following industries: Medical, Insurance, Finance, Court and Law.
Domenech Expressions InterpretersOverland Park, KSDirector of Operations / Owner01/2010 to 06/2020
  • Plan and manage budgets Make Decisions on staffing levels and deployment and direct staff.
  • Respond to Internal and external customer's feedback regarding provision of services Diversity, Equity, and inclusion.
  • Provide coaching and feedback to staff on day to day performance issues.
  • Maintain updated databases oversee payment of Interpreters and ensure compliance with all requirements.
  • Provide coaching and feedback on performance issues.
  • Monitor interpreter utilization and generate interpreter utilization and expense reports.
  • Serve as visible and regular resource to Kansas and Missouri hospitals and clinics, courts, and communities in need of assistance with limited English proficient patients and families.
  • Create staff awareness on obtaining and appropriately utilizing interpreters through orientations, lectures, workshops, and other appropriate communications.
  • Work closely with clients to determine level of service provided.
  • Evaluate accessibility and overall customer satisfaction.
  • Ensure compliance with applicable laws and regulations.
  • Provide Spanish and non- Spanish interpretation.
  • Follow policies and procedures of the interpreter services department.
  • Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking.
PROPIO LANGUAGE SERVICESOverland Park, KSOn Site Manager06/2019 to 02/2020
  • Oversee interpretation services.
  • Manage day-to-day operations of the Interpretation Services Department.
  • Supervised scheduler Coordinators, monitor and review all interpreting assignments as well as dispatch assignments.
  • Troubleshoot system with users and interpreters as needed Manage.
  • Maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up to date.
  • Maintain professional and productive relations with both clients and linguists.
  • Review, update and verify quality control procedures as well as administers quality.
  • Supervised day-to-day operations, equipment use and team of employees.
Education and Training
High school Diploma2015Court Interpreter Maple Woods College, Kansas City, Missouri
- The Community Interpreter- Interpreter training for Healthcare2015
Accomplishments
  • TCI Kansas City, Missouri.
  • 2013 - HIPAA Master Training- Privacy Officer HIPAA Group Inc.
  • 2009 - SPANISH Bilingual Assistant – Medical Interpreter Project.
  • Children's Mercy Hospital, Kansas City, Missouri.
Personal Information
Problem solving Decision making Task delegation Dedicated Determination Motivated Respectful Results driven Strong work ethic Cultural knowledge creativity Interests Love to salsa dance a great way to unwind, destress and keep the mind sharp. Enjoy learning from other people cultures, traditions, recipes, and family stories. Go on walks with my kids and listen to the daily adventures 2
Languages

Spanish / English Interpreter

Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/maxi-d-5b8ba5a/
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Resume Overview

Companies Worked For:

  • Propio Language Services LLC
  • Domenech Expressions Interpreters
  • PROPIO LANGUAGE SERVICES

School Attended

  • Court Interpreter Maple Woods College

Job Titles Held:

  • Operations Specialist
  • Spanish Interpreter
  • Director of Operations / Owner
  • On Site Manager

Degrees

  • High school Diploma 2015
    - The Community Interpreter- Interpreter training for Healthcare 2015

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