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operations specialist resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated, motivated, results-oriented professional with over 10 years' experience in operations and management with a well-known local Interpreter Company “Claire Expressions Interpreter’. Thrived in challenging and growth-oriented positions in which to utilize my experience and skills.

Skills
  • Agency
  • Billing
  • Budgets
  • Coaching
  • Clients
  • Customer Service
  • Databases
  • Documentation
  • Spanish interpretation
  • Managing Quality
  • Scheduling
  • Spanish
  • Content management expertise
  • Planning and coordination
  • HR knowledge
  • Management
  • Cultural Knowledge
Experience
Operations Specialist, 05/2019 to Current
Department Of Health And Human ServicesFort Lauderdale, FL,
  • Propio Language services Developed and implemented a contractor compliance management system Managed 100% of documentation and compliance requirements for over 2000 independent contractors and ensured all documentation was current, stored accurately, and easily accessible Reorganized the Sourcing Department and increased the contractors onboarded monthly.
  • Functioned as a liaison between the corporate office and 2000+ independent contractors; including developing and administering interpret surveys, and developing new policies based upon received feedback Oversaw all 3rd party testing agency relationships, including managing assessment orders, billing, schedule and resolving any issues that arise with multiple testing agencies.
  • Responsible for company operations.
  • Main duties were managing the productions schedule, collaborating with clients, and implementing new company policies.
  • Lead the development, implementation and compliance of language services’ policies and procedures.
  • Provide centralized operations support for service delivery system-wide, to include system standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration.
  • Ensure that all regulatory, accreditation and industry standard requirements are met on a continual basis.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Spanish Interpreter, 06/2009 to Current
Dean HealthBrentwood, MO,
  • Perform a variety of interpretation services to assist Limited English Proficiency Patients.
  • Render correct concepts and meanings between Spanish and English following complexity, clarity, tone, and style from one language into another.
  • Understands protocols and terminology in the following industries: Medical, Insurance, Finance, Court and Law.
Director of Operations / Owner, 12/2009 to 05/2020
BramblesStockton, CA,
  • Plan and manage budgets Make Decisions on staffing levels and deployment and direct staff.
  • Respond to Internal and external customer’s feedback regarding provision of services Diversity, Equity, and inclusion.
  • Provide coaching and feedback to staff on day to day performance issues.
  • Maintain updated databases oversee payment of Interpreters and ensure compliance with all requirements.
  • Provide coaching and feedback on performance issues.
  • Monitor interpreter utilization and generate interpreter utilization and expense reports.
  • Serve as visible and regular resource to Kansas and Missouri hospitals and clinics, courts, and communities in need of assistance with limited English proficient patients and families.
  • Create staff awareness on obtaining and appropriately utilizing interpreters through orientations, lectures, workshops, and other appropriate communications.
  • Work closely with clients to determine level of service provided.
  • Evaluate accessibility and overall customer satisfaction.
  • Ensure compliance with applicable laws and regulations.
  • Provide Spanish and non- Spanish interpretation.
  • Follow policies and procedures of the interpreter services department.
  • Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking.
On Site Manager, 05/2019 to 01/2020
PROPIO LANGUAGE SERVICESCity, STATE,
  • Oversee interpretation services.
  • Manage day-to-day operations of the Interpretation Services Department.
  • Supervised scheduler Coordinators, monitor and review all interpreting assignments as well as dispatch assignments.
  • Troubleshoot system with users and interpreters as needed Manage.
  • Maintain the quality of data in the workflow/interpretation management system by ensuring that all operational, production, and financial data is accurate and up to date.
  • Maintain professional and productive relations with both clients and linguists.
  • Review, update and verify quality control procedures as well as administers quality.
  • Supervised day-to-day operations, equipment use and team of employees.
Education and Training
High school Diploma: , Expected in 2015
Court Interpreter Maple Woods College - Kansas City, Missouri
GPA:
- The Community Interpreter- Interpreter training for Healthcare: , Expected in 2015
- ,
GPA:
Accomplishments
  • TCI Kansas City, Missouri.
  • 2013 - HIPAA Master Training- Privacy Officer HIPAA Group Inc.
  • 2009 - SPANISH Bilingual Assistant – Medical Interpreter Project.
  • Children’s Mercy Hospital, Kansas City, Missouri.
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/maxi-d-5b8ba5a/

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Resume Overview

School Attended

  • Court Interpreter Maple Woods College

Job Titles Held:

  • Operations Specialist
  • Spanish Interpreter
  • Director of Operations / Owner
  • On Site Manager

Degrees

  • High school Diploma
  • - The Community Interpreter- Interpreter training for Healthcare

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