Operations Special Projects Manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Analytical Leader with 10+ years of Supply Chain Management experience utilizing data to drive efficiencies and employee satisfaction. Looking for a position that necessitates my passion for innovative problem solving.

  • Performance Reporting
  • Systems Implementation
  • Process Improvement Strategies
  • Purchasing and Planning
  • Staff Training and Development
  • Policy/Program Development
  • Capital Improvement Planning
  • Salesforce Administration
  • CMiC Project Management
  • Trimble Navigation/Appian
  • Omnitracs' RNA
  • OSHA Compliance
  • MS Office
  • Microsoft Access
  • Microsoft Dynamics NAV
  • Microsoft Power BI
  • Jet Reports Designer
09/2019 to 03/2020
Operations/Special Projects Manager Uline, Inc. New York City, NY,
  • Created quality control system for residential solar installation projects including identification of metrics and reporting requested by executive leadership.
  • Designed and delivered recurring reports on ongoing projects, highlighting key performance indicators to keep General Manager and CEO current.
  • Implemented operations/sales meetings to address obstacles in each department and enhance a culture of effective interdepartmental communication.
  • Introduced new time recording and processes deviation notification technologies to work environment, training staff members and managers on optimal applications for use within operations department.
  • Defined and communicated special project objectives generated by feedback obtained during one to one meetings with staff and executive leadership.
  • Created workflow procedures and identified metrics for reporting overall progress and production quality indicators for all levels of staff.
  • Reviewed newly implemented technologies used by all departments, evaluated features and provided support to all staff which increased user confidence and efficiency.
10/2018 to 03/2019
Interim Chief Operating Officer Naylor Publications Tysons Corner, VA,
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Directed capital improvement projects including the installation of a 10,600sqft cold storage dock.
  • Recruited and led an amazing team including the Director of Operations, 4 Operations Managers, 40+ Warehouse Associates, 10 Class A CDL drivers and many volunteers.
  • Budgeted for and managed 20+ operations specific G/L accounts and reported on deviations monthly to all staff.
  • Held operational oversight and budgetary governance for 20+ G/L accounts and reported potential/actual deviations to all staff monthly.
  • Served as strategic advisor and functional expert on critical strategic and operational matters to the CEO and newly onboarded COO.
  • Maintained operational policies and processes, guaranteeing staff maintained compliance with NMED, FDA, OSHA, DOT, AIB, HSD, City of Albuquerque and Feeding America.
01/2016 to 10/2019
Director of Operations Roadrunner Food Bank Of New Mexico City, STATE,
  • Managed and coordinated project schedules to ensure timely project completion.
  • Fostered purposeful innovative systems that were documented, measurable and repeatable throughout supply chain.
  • Led team focused on providing invention and continuous innovation, affective in effort to permanently end hunger in New Mexico.
  • Assessed resources, skill sets and equipment necessary to continuously seeking innovative storage and distribution methods.
  • Prepared for an exponential increase in work load we capitalized on existing talent while facilitating recruitment and development of new talent.
  • Built strong relationships with local industry leaders/donors by allowing them to see the direct result of their contributions and through effort put forth by operations staff to perform at a level equal to their operation.
01/2009 to 01/2016
Associate Director Roadrunner Food Bank Of New Mexico City, STATE,
  • Generated new operations organizational structure, optimized equipment usage, productivity, implement separation of duties and process efficiency.
  • Made key contributions to systems necessary for partners access to product and delivery information at their convenience.
  • Developed effective analysis and evaluation strategies to implement 24 hour receipt and distribution process for perishable donated product.
  • Created yearly operations calendar including scheduling of audits, partner agency site visits, and other special events.
Education and Training
Expected in 03/2016
BSBA: Logistics/Supply Chain Management
Colorado Technical University - Colorado Springs, CO,
  • 3.97 GPA
Expected in 10/2010
BBA: Operations Management
Central New Mexico Community College - Albuquerque, NM,

26 credits

Expected in 01/2006
BBA: Operations Management
University of New Mexico - Albuquerque, NM,

38 credits

Expected in
ADX201: Essentials For Lightning Experience Admins
Salesforce - Virtual,
Expected in
Essentials & Advanced : Excel JetReports Add-In
JetReports - Las Vegas, NV,
Expected in
CDL Class A: CDL Class A Accelerated Program
Central New Mexico Community College - Albuquerque, NM,
Membership and Activities
  • Member, Vistage Worldwide KEY Executive Leadership Development Program 2017-2018
  • Member, Feeding America Operations and Technology Consortium 2017-2019
  • Best Warrior Competition Winner - 601st TTP/ 372nd QM Battalion/ 4ESC Brigade 2016
  • Host/Speaker, Feeding America Operations and Technology Consortium 2019
  • Speaker, Feeding America National Food Sourcing and Operations Conference 2016-2019
  • Speaker, Road Runner Food Bank Seed Conference, 2016-2019
  • Guest Lecture, UNM MGMT 450, 2018

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Resume Overview

School Attended

  • Colorado Technical University
  • Central New Mexico Community College
  • University of New Mexico
  • Salesforce
  • JetReports
  • Central New Mexico Community College

Job Titles Held:

  • Operations/Special Projects Manager
  • Interim Chief Operating Officer
  • Director of Operations
  • Associate Director


  • BSBA
  • BBA
  • BBA
  • ADX201
  • Essentials & Advanced
  • CDL Class A

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