operations returns manager resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
G-Suite, Looker, SalesForce, Workday, Zendesk, Excel, Word, and Microsoft Of Word.
Proficient with QuickBooks Pro, Bookkeeping, Data Entry, and Powerpoint, Strategic
Planning, Analytical and Critical Thinking, Staff Management, Executive Leadership, Operational Analysis, Operations Control
Education and Training
BERKELEY COLLEGE, Expected in 09/2014 ā āBachelor: - GPA:
GPA: 3.7
Experience
United Envelope - Operations Returnās Manager Mount Pocono, PA, 12/2018 - 01/2023
Identified and established KPIs to improve team efficiencies and sales strategies.
Created trackers to ensure daily, monthly, and annual quotas were executed.
Partner up with Engineering to create new Looker reports that align with our productivity.
Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Built and established strong partnerships with teams, vendors and contractors.
Drove continuous improvement of project delivery process by providing strong leadership.
Delivered strategic input into business decisions and deals.
Managed annual review processes to support business functions and compliance.
Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Led team in strategic executive-level planning.
Partner with Experts, Client, and Valuation Managers to ensure consignor information and pricing is accurate prior to returns.
Collaborate with Loss Prevention to decrease buyouts every month.
Resolved customer complaints regarding sales and service.
The Real Real - Operations, Assistant Receiving Manager City, STATE, 10/2015 - 12/2018
Oversaw and managed different amount of wholesale accounts setups and ongoing support.
Monitored weekly sales to write reports for Executives to streamline operational processes.
Successfully developed and managed a team of 100+ receivers
Align all facets of procurement, intake and processing of wholesale to obtain full efficiency and accuracy.
Experience leading a team in a high volume, product-driven environment.
Must possess a strong sense of urgency and teamwork to avoid any missed opportunities in all areas.
Successfully developed and managed a team of 100+ receivers
Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
Outstanding interpersonal relationship building and employee coaching and development skills.
Provide development opportunities to help every employee grow professionally.
Developed and implemented internal and external cross-functional training programs for organization.
Supported sales team members to drive growth and development.
Established ambitious goals for employees to promote achievement and surpass business targets.
Used data and analytics to diagnose trends and link to business performance outcomes.
The Real Real - Operations, Receiving Supervisor City, STATE, 09/2014 - 10/2015
Help supervise 12-15 product receivers focusing on training, production and quality
Trained, managed and motivated employees to promote professional skill development.
Oversee all inbound products from luxury consignment offices, process all high value and specialty consignments as needed
Work closely with authentication leads on the inbound consignment process for VIP consignors and celebrity sales
Assisting with client services inquiries by providing consignment information to our exceptions team.
Execute quality control efforts set by the company which focus on brand and condition standards.
Developed and implemented internal and external cross-functional training programs for organization.
Researched different vendors for product purchasing opportunities and price comparisons.
Macy's - Supervisor City, STATE, 08/2012 - 09/2014
Lead a team of 20 in different departments.
Described merchandise and explained use, operation, and care of merchandise to customers.
Computed sales prices, total purchases and receive and process cash or credit payment
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Inventoried stock and requisitioned new stock.
Ticketed, arranged and displayed merchandise to promote sales.
Exchanged merchandise for customers and accepted returns.
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