Operations Representative Resume Example

Type your address here, Type your address here Type your address here Profile Summary Experienced professional with a successful career in banking, business development, and administration. Excel at interfacing with others at all levels to ensure organizational goals are attained. Possesses superior troubleshooting skills, performs in-depth research, and utilizes problem-solving abilities to rectify customer issues quickly and effectively Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective supervisor with the skills necessary to direct, train, and motivate staff to its fullest potential. Assist with new developments and implementation to ensure efficiency Work with the Surprise Reconciliation Team and received recognition reward Prominent skills in High Volume Clients concerning Global payrolls Able to work independently with minimal supervision Excellent relationship building skills with both internal and external HSBC customers Successful within new and dynamic highly competitive environments Strong ability to document and communicate issues to all parties involved and maintain professionalism Committed to excellence through hard work, enthusiasm, and loyalty Provide guidance and training to personnel and staff; internal and external Understanding of mission and vision of HSBC Bank USA Maintains integrity of HSBC systems and controls Friendly, group oriented, and adapts well to workplace change and pressure Experienced professional with a successful career in banking, business development, and administration. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

• Helped in implementation and launch of 3 new company products in just 24 - 48 months, resulting in positive results.
• Help in the writing and development of establishing new sets of company-wide first-production review procedures including reconciliation procedures for auditing purposes.
• Worked with company systems such as GLS and ACH testing, diligently completed all assigned tasks, working overtime as needed.

Customer Service 

• Researched, calmed and rapidly resolved client conflicts to prevent loss of contracts.
• Surprise Reconciliation Team Award in 2011,Outstanding Customer Assistance Service Awards , Team Work Award- Risk Base Pricing, and various research and resolve reginiations from various external vendors result.
• Served on the United Way Committee and Habit for Humanity and participated in various charity walks.