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operations representative resume example with 18 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Type your address here, Type your address here Type your address here Profile Summary Experienced professional with a successful career in banking, business development, and administration. Excel at interfacing with others at all levels to ensure organizational goals are attained. Possesses superior troubleshooting skills, performs in-depth research, and utilizes problem-solving abilities to rectify customer issues quickly and effectively Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective supervisor with the skills necessary to direct, train, and motivate staff to its fullest potential. Assist with new developments and implementation to ensure efficiency Work with the Surprise Reconciliation Team and received recognition reward Prominent skills in High Volume Clients concerning Global payrolls Able to work independently with minimal supervision Excellent relationship building skills with both internal and external HSBC customers Successful within new and dynamic highly competitive environments Strong ability to document and communicate issues to all parties involved and maintain professionalism Committed to excellence through hard work, enthusiasm, and loyalty Provide guidance and training to personnel and staff; internal and external Understanding of mission and vision of HSBC Bank USA Maintains integrity of HSBC systems and controls Friendly, group oriented, and adapts well to workplace change and pressure Experienced professional with a successful career in banking, business development, and administration. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

Highlights
  • Performance tracking and evaluation
  • Team building
  • Mergers and acquisitions
  • Natural leader
  • Procedure development
  • Employee engagement
  • Accounting and finance background
  • Exceptional time management skills
  • Adaptable
  • Leadership mentoring
  • Collaborative
  • Cost reduction
  • Risk management
  • Operations management
Accomplishments
  • Helped in implementation and launch of 3 new company products in just 24 - 48 months, resulting in positive results.
  • Help in the writing and development of establishing new sets of company-wide first-production review procedures including reconciliation procedures for auditing purposes.
  • Worked with company systems such as GLS and ACH testing, diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of contracts.
  • Surprise Reconciliation Team Award in 2011,Outstanding Customer Assistance Service Awards , Team Work Award- Risk Base Pricing, and various research and resolve reginiations from various external vendors result.
  • Served on the United Way Committee and Habit for Humanity and participated in various charity walks.
Experience
Operations Representative, 2010 to 2012
Allied Global ServicesHarrisburg, PA,
  • High-profile management of processing large dollar checks for clearing through various group enmities and other financial institutions for domestic and international clearing Reviewed/investigated/resolved issues pertaining to the process Collaborated with account officers to seek approval for release of funds in excess of $100K Process FX exchange on checks drawn on Canadian banks Prepared draw-down of wire process for Canadian Banks over $1M on accounts with HSBC Processed Canadian check returns drawn against insufficient funds, stop payments or restraints Processed U.S.
  • Cash Letter for clearing U.S.
  • financial instruments drawn on Canadian Banks Reconciled and monitored various accounts within the department to ensure entries posted correctly and department was in full compliance with HSBC Bank's policies and procedures Responsible for all signature verifications to reduce/eliminate financial risk and exposure.
Senior HIPS Account Reconciliation Specialist, 2000 to 2010
HcaHudson, FL,
  • Adheres to regulatory standards and risk controls Works with various areas to implement policy and procedural duties; ensuring that they are updated and used within the department Process various company's payroll onto Paycards and individual personal accounts at the request of the company Monitor payroll accounts to verify transactions took place in a timely manner Product understanding with continuous and proactive customer satisfaction priorities Handles conference calls with teams and clients to assure postings and payments are properly managed and balanced Develops new departmental spreadsheets for reconciliation and audit purposes Process Master Card quarterly figures to ensure all transactions and card information are reported correctly Retrieve various daily program reports from internal/external customer information systems and reconcile bank account activity for several programs in three countries.
  • Conduct preliminary investigations of balance discrepancies prior to referring to higher man.
Section Coordinator, 1994 to 2000
HSBC Bank, USACity, STATE,
  • Directed daily operations for loan originations from all branches develop and maintain individual training schedules for Managed a staff of 8 data entry clerks Conduct semi and quarterly reviews Monitor the process of UCC filings and lien filings on collateral mortgages Oversee the process of tax filing to counties including payment of tax amount when calculating and issuing checks for each loan processed according to county guidelines and HSBC's procedures when placing lien on property Develop and implement quality control procedures of all data entry clerks Monitor and quality control of all personal, auto, and secured loans input into system Participated in the Customer Service Delivering the WOW program and recognized various times for outstanding customer service Awarded by Manager Team of Surprise Reconciliation team.
  • Complete other related duties as assigned, including providing guidance and training to Project Jumpstart, college Interns and other less experienced personal.
  • Participating in.
Education
Bachelor of Management Arts: Management, Expected in 2013 to Strayer University - Buffalo, NY
GPA:
Associates: Arts Liberal Arts and Sciences, Expected in 2013 2001 to Niagara County Community College - Chantilly, NY
GPA:
Foundations of Banking: General Banking, Expected in 2001 to Center For Training - Buffalo, NY
GPA:
Computer Systems Degree: , Expected in 2001 to Center For Training - Buffalo, NY
GPA:

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Resume Overview

School Attended

  • Strayer University
  • Niagara County Community College
  • Center For Training
  • Center For Training

Job Titles Held:

  • Operations Representative
  • Senior HIPS Account Reconciliation Specialist
  • Section Coordinator

Degrees

  • Bachelor of Management Arts
  • Associates
  • Foundations of Banking
  • Computer Systems Degree

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