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operations project manager resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Resourceful Branch Manager offering more than 35 years of experience in challenging, fast-paced mortgage environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

Skills
  • Systems implementation
  • Performance improvements
  • Workforce training
  • Work flow planning
  • Productivity improvement
  • Staff training and mentoring
  • Staff retention
  • Processes and procedures
Experience
10/2021 to Current Operations Project Manager Rtx | Lanham, MD,
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Researched and selected project vendors and consultants.
  • Coordinated work of project personnel, including assigning work and monitoring performance.
09/2019 to 09/2021 Operations Manager Medstar Research Institute | Silver Spring, MD,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
11/2014 to 11/2018 Regional Operations Manager Brenntag | Portland, OR,
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Visited approximately 1-2 locations weekly to ensure each location as fully functional and operating effectively.
  • Recruited and trained over 30 employees to enable adherence to common standards and procedures.
  • Supported and planned various effective marketing and sales strategies.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Assessed projects' progress and prioritized tasks to keep project team on track.
  • Drove performance improvements by collaborating with senior leadership to plan and implement new training initiatives.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Trained over 30 employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to over 140 employees through coaching, feedback and performance management.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Achieved solid processing and closing results with forward-thinking leadership and effective management of organizational resources.
11/2011 to 11/2014 Regional Operations Manager Brenntag | Richmond, VA,
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Recruited and trained 80 employees to enable adherence to common standards and procedures.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Drove performance improvements by collaborating with senior leadership to plan and implement new training initiatives.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to over 80 employees through coaching, feedback and performance management.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Education and Training
Expected in to to High School Diploma | Chaffey College, Rancho Cucamonga, CA, GPA:

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Resume Overview

School Attended

  • Chaffey College

Job Titles Held:

  • Operations Project Manager
  • Operations Manager
  • Regional Operations Manager
  • Regional Operations Manager

Degrees

  • High School Diploma

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