Operations Project Manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
A focused professional with 6 years proven experience in project management and customer relationship management across financial, public relations and telecommunication industry. Looking for an opportunity to work in a dynamic environment charged with high spirit and desire for delivery. Having completed my MBA with a specialization in Project Management and a master’s degree in business analytics, my exposure to various educational models and cross-functional work environment in the U.S and abroad, I pride myself a professional with the ability to adapt to new and challenging situations in a fast-changing world to drive company growth.
  • Project Management
  • Vendor sourcing
  • Microsoft Office Suite expert
  • Quality assurance and control
  • Client rapport
  • Project management
  • Presentations
  • Customer relations specialist
  • Schedule management
  • Premiere, Scheduling
  • Agency, Workflow
  • Billing
  • Budget
  • Business development
  • Business processes
  • Charts
  • Continuous improvement
  • Customer relations
  • Clients
  • Client
  • Customer service
  • Delivery
  • Direct marketing
  • Senior management
  • Functional
  • Leadership
  • Meetings
  • Microsoft Office Suite
  • PowerPoint presentations
  • Enterprise
  • Organizational
  • Personnel
  • Policies
  • Presentations
  • Project Management
  • Project plans
  • Quality assurance
  • Rapport
  • RFP
  • Sales
Operations Project Manager, 06/2020 - Current
Rtx Rowlett, TX,
  • Facilitated vendor communication and managed clients' relations.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
Project Support Officer, 03/2018 - 06/2018
Maxar Technologies Ltd Buckley Afb, CO,
  • Managed and reviewed 500K USD movie premiere budget in 2018, where I designed and developed the project schedules, created KPIs, selected and managed subcontractors on the field till final project closeout.
  • With the use of SMART goals, work breakdown structure (using GANTT charts), risk registers and stakeholder responsibility matrix.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Managed inspection activities and reports for rebranding of an automobile and entertainment agency.
  • Produced status reports for customers and senior management.
  • Assembled briefs and prepared PowerPoint presentations.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
Business Project Manager, 02/2016 - 02/2018
Athene Stamford, CT,
  • Developed metrics and KPIs used to determine inefficiencies and area of improvement.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations and increase sales by 60%.
  • Worked with cross-functional resources to implement direct marketing programs to increase customer base.
  • Implemented new employee timekeeper system resulting in 80% improvement in accuracy within 6 months.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
Customer Relationship Management Officer, 06/2014 - 01/2016
  • Managed retirement savings accounts with shared capital of over USD 5M with 54 branches.
  • Collaborated with team members to generate daily and weekly reports, updated management with feedback and reduced customer complaints by 40% within a period of 3months.
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
  • Consulted with customers to determine best methods to resolve service and billing issues and ensure accounts stay funded.
  • Supervised team of 5 customer service and front-line personnel, meeting needs of more than 20 customers per day.
  • Scheduled appointments with business development officers and clients to meet their needs and resolve key concerns.
  • Upheld privacy and security requirements established by the pension reform act of Nigeria.
Education and Training
Master of Science: Business Analytics, Expected in 2020
Hult International Business School - San Francisco, CA
MBA: Project Management, Expected in 2019
Hult International Business School - Boston, MA
Bachelor of Arts: Theatre Arts, Expected in 2010
Delta State University - ,

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Resume Overview

School Attended

  • Hult International Business School
  • Hult International Business School
  • Delta State University

Job Titles Held:

  • Operations Project Manager
  • Project Support Officer
  • Business Project Manager
  • Customer Relationship Management Officer


  • Master of Science
  • MBA
  • Bachelor of Arts

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