Operations Production Specialist Database resume example with 16+ years of experience
Market Research professional with history of contributing to production success. Completes quality work and maintains schedules to consistently meet customer demand. Knowledgeable about quality control processes, and efficient at troubleshooting causes of downstream and production issues. Proven record of reducing process redundancies and streamlining/ reducing quality control needs. Also comfortable creating and proofreading documentation, as well as taking on additional non-standard tasks and adapting to changing work needs.
- Attention to detail
- Root Cause Analysis Participation
- Teamwork and Communication
- Microsoft Office Suite
- Operational Reports
- Quality Deliverables
- Office Support
- Policy and Procedure Writing/ Documentation
- Proofreading
- Process Improvement
- Critical thinking
San Jose, CA, 08/2014 - 06/2022
- Multitasked and prioritized studies/ tasks to ensure timely/ high quality/ impactful deliverables.
- Regularly utilized multiple platforms/ dashboards to accomplish tasks and process daily deliverables
- Utilized materials saved across platforms to input study and concept data into analyst databases.
- Pulled monthly metrics and provided Root Cause Analysis/ Action Plans to ensure consistency among team members and improve training/ documentation.
- Scheduled and assigned studies to team members based on availability and volume.
- Monitored department inbox and communicated via email/ messenger to troubleshoot downstream issues.
- Worked with other teams to ensure information/ materials are available and correct across platforms.
- Works with other teams to ensure Best Practices.
- Accomplished 75% reduction of Quality Checking needs by developing Quality Assurance/ Exemption processes.
- Created documentation for Quality Exemption/ Metric Pulling/ Scheduling processes.
City, STATE, 07/2010 - 08/2014
- Provided support for analysts and suppliers.
- Worked independently and with various teams/ departments to determine root causes and action plans for errors.
- Gathered necessary materials and negotiated deadlines with analysts and downstream teams.
- Quality checked studies from other suppliers.
- Streamlined/ improved efficiency of Quality Checking process (reduction of redundant, non-value added checks).
- Developed/ Updated ISO Certification/ Standard Operating Procedures documentation.
- Developed/ Documented Quality Exemption Process to transition quality control process from all deliverables receiving pre-delivery quality check to focusing on first-time right and performing post-delivery random audits. Resulted in 75% reduction of Quality Checking of exempt associate work
- Identified pain points and developed necessary training documentation.
- Regular use of Microsoft Office Suite (Word/ Excel/ Powerpoint).
- Provided high quality productivity within established deadlines.
- Improved efficiency/ reduced redundancies in Standardized Codeframes.
- Regular use of Grammar/ Proofreading skills.
City, STATE, 06/2006 - 07/2010
- Utilized critical thinking skills to analyze and group survey responses.
- Built/ Cleaned codeframes per individual client specifications.
- Answered ad-hoc requests for coding and/or non-standard label codeframes.
- Processed prelisted/closed ended labels.
- Quality checked studies from other suppliers.
- Answered clarification requests from other suppliers and departments.
- Regularly used Microsoft Office Suite.
- Used the internet for product research and navigation of production platforms.
- Provided high quality productivity within established deadlines.
- Frequently used Spanish translation skills.
City, STATE, Louisville, KY 02/2006 - 08/2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled privileged/ sensitive information from clients and students (financial information, account numbers, personal ID information, etc)
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
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Resume Overview
School Attended
- Bellarmine University
Job Titles Held:
- Operations Production Specialist, Database
- Verbatim Coding Coordinator
- Sub-Contractor/ Verbatim Coding Analyst
- Receptionist
Degrees
- Undergraduate
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