LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-performing HRIS Policy Analyst with over 2 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Focused and bringing 2 1/2 years of Workday experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.

Skills
  • System review and recommendations
  • Workforce training
  • Multi-unit operations management
Education and Training
Chemeketa Community College Salem, OR Expected in Associate of Applied Science : Business - GPA :
Experience
State Of Oregon - Operations & Policy Analyst 1
Columbia City, OR, 06/2019 - Current
  • Provide statewide administrative, analytical and technical support in the use of the Human Resource Workday system; develops and maintain personnel data systems procedures and reference manuals; train and assist statewide agency Personnel Offices in processing Personnel Actions, reporting functionality thin workday, and interpret applicable State rules and policies
  • Assist with special reporting and report creation for data collection as needed by agencies access and report on historical and/or archived data from the prior PPDB system as requested.
  • Provide statewide technical assistance in person, via email and on the telephone to statewide agency HR offices for Workday changes resolution/troubleshooting to meet the user needs and timelines.
    Interprets and explains the applicable procedures in the Workday Reference and Training Guide.
  • Collaborates with manager, team members and/or other divisions to evaluate and identify potential risks to current processes, system enhancements or when system problems exist that could have a statewide impact on all users of the Workday system and/or state employee records.
  • Assist and explain agency staff’s role in implementing legislative, policy, and/or collective bargaining agreement provisions (e.g., implementing salary electives, COLA’s, allocations, etc.).
  • Actively participates in policy, regulations and best practices relating to the PPBD system.
  • Coordinate and participate in thorough systems’ acceptance tests of new programs or program enhancements ensuring changes are complete and do not adversely impact existing processing outside the scope of change requirements.
  • Insure all documentation is finalized and affected customers are notified and trained where necessary.
    Develop system design documentation (e.g., screen examples, edit requirements, personnel action form changes, etc.). Work with HR System manager and system programming staff throughout project to ensure a thorough and continued understanding of service request requirements.
  • Prepare overview and explanation of systems changes recently implemented, planned for implementation, or under consideration.
    Provide agency training and ongoing technical assistance needs. Deliver one-on-one and group training's for system users on accessing and updating the various functions within Workday.
  • Respond to questions from HR Professionals, employees and applicants by phone, email or in person. Collaborate with immediate team for possible solutions Escalate complex issues to Subject Matter Experts (SME)
    Answer user inquiries regarding system operation to resolve problems
    Conduct account function testing for users. Confer with staff, users, and management to establish requirements for new systems or modifications
    Develop training materials and procedures, or train users in the proper use of system tools.
  • Enter commands and observe system functioning to verify correct operations and detect errors. Inspect user accounts to determine functionality
    Verify system functionality in an testing tenant. Maintain records of daily data communication transactions, problems and remedial actions taken
    Modify and customize user accounts for system access.
  • Prepare evaluations of system, and recommend improvements or upgrades
    Read training manuals, confer with users, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support. Provide statewide administrative, analytical and technical support in the use of the Human Resource Workday system; develops and maintain personnel data systems procedures and reference manuals; train and assist statewide agency Personnel Offices in processing Personnel Actions, reporting functionality within workday, and interpret applicable State rules and policies
    Assist with special reporting and report creation for data collection as needed by agencies.
  • Access and report on historical and/or archived data from the prior PPDB system as requested
    Provide statewide technical assistance in person, via email and on the telephone to statewide agency HR offices for Workday changes resolution/troubleshooting to meet the user needs and timelines.
    Interprets and explains the applicable procedures in the Workday Reference and Training Guide.
  • Assist DAS Labor Relations, DAS Classification/Comp Section and CHRO in researching employee records, determining best method for update retroactive actions.
  • Identify potential systems enhancements to respond to recurring processing problems or questions, develop a white paper explaining issues and potential fixes, and collaborate with the HR Systems Manager in development of project specifications as applicable.
  • Identify work-around processes for statewide agencies to use when necessary until system problems are corrected to ensure employee records are not impacted to avoid possible underpayment or over payment to an employee pay.
  • Collaborates with manager, team members and/or other divisions to evaluate and identify potential risks to current processes, system enhancements or when system problems exist that could have a statewide impact on all users of the Workday system and/or state employee records.
    Assist and explain agency staff’s role in implementing legislative, policy, and/or collective bargaining agreement provisions (e.g., implementing salary electives, COLA’s, allocations, etc.).
    Actively participates in policy, regulations and best practices relating to the PPBD system.
  • Assist the Systems Analyst by monitoring procedures and processes for systems information retrieval and delivery. This includes providing for the production of scheduled and ongoing informational needs and responding to special request for information from the HR databases and tables, as well as assisting in building special reports for individual agencies. Requests can come from DAS or agency staff, the public, and the governor’s or legislative staff and have high visibility and critical/priority time requirements and can have political implications or can impact decisions concerning statewide or agency HR administration and bargaining contracts. Ensure and provide for the reporting required by state or federal law.
  • Provide reporting on historical and archived data to all agencies as requested.
    Coordinate and participate in thorough systems’ acceptance tests of all new programs or program enhancements ensuring changes are complete and do not adversely impact existing processing outside the scope of change requirements.
  • Insure all documentation is finalized and affected customers are notified and trained where necessary.
  • Develop system design documentation (e.g., screen examples, edit requirements, personnel action form changes, etc.). Work with HR System manager and system programming staff throughout project to ensure a thorough and continued understanding of service request requirements.
    Prepare overview and explanation of systems changes recently implemented, planned for implementation, or under consideration.
    Provide agency training and ongoing technical assistance needs. Deliver one-on-one and group training's for system users on accessing and updating the various functions within Workday.
  • Respond to questions from HR Professionals, employees and applicants by phone, email or in person. Collaborate with immediate team for possible solutions. Escalate complex issues to Subject Matter Experts (SME)
    Answer user inquiries regarding system operation to resolve problems
    Conduct account function testing for users.
    Confer with staff, users, and management to establish requirements for new systems or modifications.
    Develop training materials and procedures, or train users in the proper use of system tools.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
    Inspect user accounts to determine functionality. Verify system functionality in an testing tenant. Maintain records of daily data communication transactions, problems and remedial actions taken. Modify and customize user accounts for system access.
  • Prepare evaluations of system, and recommend improvements or upgrades
    Read training manuals, confer with users, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support.
Accura Healthcare - Payroll and Benefits Specialist
West Des Moines, IA, 01/2013 - 05/2018
  • Interpret/apply multiple collective bargaining agreements (CBA), State/federal laws/policy to accurately process payroll.
  • Respond to inquiries by staff/management regarding salary.
  • Enter and process time sheet information.
  • Perform analysis regarding complex time and attendance records, and verify coding applicable to State policy/CBA.
  • Audit usage of overtime, shift differentials, call back/standby, etc coding. A
  • Udit HR data entries.
  • Create payroll files including: PERS, Benefits, Etime.
  • Conduct informational meetings regarding FMLA\OFLA, & ACA.
  • Research/reconcile DAS-Central PERS requisitions.
  • Counsels employees on health/ life/disability and process disability/death claims.
  • Processes insurance forms.
  • Reconcile leave accounts.
  • Audit usage of overtime, shift differentials, call back/standby, etc. coding. Audit HR data entries.
Barrett Business Services - Office Specialist
Richfield, ID, 10/2006 - 07/2013
  • Open and distribute FSB mail
  • Communicate orally and in writhing to field personnel and outside vendors
  • Research information requests and route to proper person
  • Apply knowledge of Oregon Department of Transportation policies and procedures
  • Maintain and use standard office equipment and specialized payroll machines,
  • Answer multi-line phone system
  • Organize and maintain record books for payroll & timesheet distribution
  • Maintain employee emergency contact list
  • Print manual payroll checks and maintain log
  • Approve and authorize supply orders
  • Accuracy of payroll distribution
  • Turn in work orders to facilities
  • Maintain the record retention schedule and follow it
  • Income verifications for employees
  • Payroll Report distribution and
State Of Oregon - DAS - Job Title Project Training and Development
City, STATE, -

Oregon Department of Administrative Services | June2018 - June 2019 | 2 years | Salem, OR 97301
Serving as Training and development for the Workday (HRIS) project providing collaboratively working with Subject Matter Experts (SME) on goals, objectives and requirements that will have a statewide impact and affect state HR business operations both at the agency and statewide level.

  • Assist the training leads developing complex trainings, presentation materials, and lesson plans for Workday, the new human resource information system (HRIS).
  • Lead and participate in inter-agency subject matter groups and presentations. Presenting relevant information needed during decision making and configuration designs.
  • Collaborate with architects and system development staff during configuration of solution. Participate in test plans and testing of system/configuration and record/triage any system failures.
  • Provide change management efforts and communications in various formats - in person, via conference call, in writing to a variety of audiences on subjects related to the project, such as process changes, issues, options and solutions.
  • Create and lead training activities on the Workday system to other HR and Payroll staff state-wide.
  • With products like Snagit and Storyline, developed job aids, videos and other resources for system users.
  • Provide technical expertise regarding training design, methods and techniques to agency trainers, managers and supervisors.
  • Assist in designing complex courses to ensure instructional objectives are met. Monitor and evaluate the effectiveness of the course.
  • Develop, review and update training materials before presentation to ensure they conform to federal/state policy, regulations, and collective bargaining agreements.
  • Perform Helpdesk duties by answering telephone calls and responding to email inquiries. Manage the Workday training lab. Troubleshoot technical business process issues to meet individual agency needs.

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Resume Overview

School Attended

  • Chemeketa Community College

Job Titles Held:

  • Operations & Policy Analyst 1
  • Payroll and Benefits Specialist
  • Office Specialist
  • Job Title Project Training and Development

Degrees

  • Associate of Applied Science

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