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Operations/Office Manager Resume Example

Resume Score: 80%

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Lisa
Sullivan
Professional Summary

I am a very driven person offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Skills
  • Managerial finance
  • Project manager supervision
  • Organized managerial style
  • Mitchell OnDemand5 Manager
  • Managerial experience
  • Effective managerial techniques
  • Managerial Accounting
  • Crime prevention methods
  • Knowledge of house rules
  • Security threat response
  • Criminal laws
  • Surveillance equipment expertise
  • Table games procedures knowledge
  • Audio and video file review
  • Gaming law enforcement
  • Theft identification
  • Cheating monitoring
  • Suspicious activity monitoring
  • Property surveillance
  • Reporting and documentation
  • Team Building
  • Supervision
  • Communications
  • Problem Resolution
  • MS Office
  • Regulatory Compliance
  • First Aid/CPR
  • Relationship Development
  • Operational Improvement
  • Project Organization
Education
Colorado Technical UniversityColorado Springs, COExpected in 12/2021Bachelor of Science: Information Technology
Miami High School Miami, Oklahoma05/2004High School Diploma
Work History
Dollar Tree- Operations/Office Manager
Miami, United States04/2020 - Current
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed employees, office, supervising workers and enhancing productivity and efficiency.
  • Maintained computer and physical filing systems.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Prepared vendor invoices and processed icoming payments.
  • Met challenging quotas for productivity and accuracy of work.
  • Coordinated special projects and managed schedules.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Handled all incoming business and client requests for information.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Eastern Shawnee Tribe- Surveillance Agent
Wyandotte, OK10/2015 - 04/2019
  • Monitored security cameras for improper actions by patrons and dealers.
  • Conducted private investigations such as criminal.
  • Supervised and trained new surveillance agents.
  • Observed casino operations for irregular activities such as criminal and safety concerns.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
  • Identified illegal activities, including cheating and theft, and alerted floor security personnel to address concerns.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
  • Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino patrons.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved all problems, improved operations and provided exceptional client support.
Bordertown Casino And RV Resort- Count Team Member
Wyandotte, OK03/2015 - 10/2015
  • Performed regular segment cycle counts and inventory audits to maintain accurate records.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cherokee Nation Home Health Services- Certified Nursing Assistant
Miami, United States01/2013 - 02/2015
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Dollar Tree
  • Eastern Shawnee Tribe
  • Bordertown Casino And RV Resort
  • Cherokee Nation Home Health Services

School Attended

  • Colorado Technical University
  • Miami High School

Job Titles Held:

  • Operations/Office Manager
  • Surveillance Agent
  • Count Team Member
  • Certified Nursing Assistant

Degrees

  • Bachelor of Science : Information Technology
    High School Diploma

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