Operations/Office Manager Resume Example Dollar Tree

Lisa

Sullivan

Professional Summary

I am a very driven person offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Skills

Managerial finance
Project manager supervision
Organized managerial style
Mitchell OnDemand5 Manager
Managerial experience
Effective managerial techniques
Managerial Accounting
Crime prevention methods
Knowledge of house rules
Security threat response
Criminal laws
Surveillance equipment expertise
Table games procedures knowledge
Audio and video file review
Gaming law enforcement

Theft identification
Cheating monitoring
Suspicious activity monitoring
Property surveillance
Reporting and documentation
Team Building
Supervision
Communications
Problem Resolution
MS Office
Regulatory Compliance
First Aid/CPR
Relationship Development
Operational Improvement
Project Organization

Education

Colorado Technical UniversityColorado Springs, COExpected in 12/2021Bachelor of Science: Information Technology

Miami High School Miami, Oklahoma05/2004High School Diploma

Work History

Dollar Tree- Operations/Office Manager
Miami, United States04/2020 - Current

Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Managed employees, office, supervising workers and enhancing productivity and efficiency.
Maintained computer and physical filing systems.
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Prepared vendor invoices and processed icoming payments.
Met challenging quotas for productivity and accuracy of work.
Coordinated special projects and managed schedules.
Solved problems timely and effectively, ensuring customer satisfaction.
Increased team productivity by reorganizing office supplies and protocols.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Coached new hires on company processes while managing employees to achieve maximum production.
Leveraged advanced skills and training to support operational needs of multiple departments.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Handled all incoming business and client requests for information.
Provided complete meeting support, including materials preparation and notes or minute taking.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.

Eastern Shawnee Tribe- Surveillance Agent
Wyandotte, OK10/2015 - 04/2019

Monitored security cameras for improper actions by patrons and dealers.
Conducted private investigations such as criminal.
Supervised and trained new surveillance agents.
Observed casino operations for irregular activities such as criminal and safety concerns.
Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
Identified illegal activities, including cheating and theft, and alerted floor security personnel to address concerns.
Reported violators and incidents to correct staff members and followed up with detailed documentation.
Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino patrons.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Monitored social media and online sources for industry trends.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved all problems, improved operations and provided exceptional client support.

Bordertown Casino And RV Resort- Count Team Member
Wyandotte, OK03/2015 - 10/2015

Performed regular segment cycle counts and inventory audits to maintain accurate records.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cherokee Nation Home Health Services- Certified Nursing Assistant
Miami, United States01/2013 - 02/2015

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Obtained client medical history, including medication information, symptoms and allergies.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Obtained biological specimens for ordered tests and prepared for laboratory transport.

Resume Overview

Companies Worked For:

Dollar Tree
Eastern Shawnee Tribe
Bordertown Casino And RV Resort
Cherokee Nation Home Health Services

School Attended

Colorado Technical University
Miami High School

Job Titles Held:

Operations/Office Manager
Surveillance Agent
Count Team Member
Certified Nursing Assistant

Degrees

Bachelor of Science : Information Technology
High School Diploma

Operations/Office Manager Resume Example

Resume Score: 80%

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