Seasoned Office Administrator with exemplary skills in Operations, Implementation and Team-Building. Energetic professional with engaging personality and service-driven background. Excellent problem-solver and planner with demonstrated business, leadership and development skills.
Skills
Solutions development
Process improvement strategies
Staff training and development
Policies and procedures implementation
Technology
Dedicated
Microsoft Office
Procedure development
Experience
04/2017 to Current
Operations & Office AdministratorMarcus And Millichap – Salt Lake City, UT,
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Interacted professionally with agents, clients and inside personnel, answering questions and responding to phone and email inquiries.
Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
Provided agent and employee onboarding and termination services and supported department members to increase productivity and performance.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Updated databases with company and agent data, verified changes in information and maintained 100% accuracy.
Oversaw project planning tasks, collaborating with Operations Manager to provide optimal coverage across operations areas.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Coordinated administrative operations to bolster workflows and improve productivity.
04/2013 to 04/2017
Transaction CoordinatorWindermere Real Estate – Colville, WA,
Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.
Drove efficiency of transaction processing through effective partnering with financial and customer operations teams.
Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth.
Oversaw and managed real estate agency digital tools and recommended new features for technology platform to improve closing process based on transaction coordination experiences.
Demonstrated leadership by making improvements to work processes and helping to train others.
04/2009 to 04/2013
RealtorWashington Hospital, Inc., Mary – Fredericksburg, VA,
Promoted properties via advertisements, open houses and multiple listing services.
Accompanied buyers during property inspections.
Prepared representation contracts, purchase agreements and closing statements.
Represented buyers and sellers in major real estate transactions.
Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
Generated sales by prospecting leads, cold-calling and closing deals.
Advised clients on market conditions, prices and legal requirements.
Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
01/2000 to 06/2009
TeacherCajon Valley School District – City, STATE,
Applied proactive behavior management techniques to facilitate classroom discipline.
Helped students build learning and study skills to achieve educational goals.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Taught students to exercise problem solving methodology and techniques during tests.
Worked outside normal hours to be available to answer parent and student questions.
Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
Built and strengthened positive relationships with students, parents and teaching staff.
Differentiated instruction according to student ability and skill level.
Developed individualized lesson plans based on each student's IEP goals.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Monitored student progress using exams and assignments to check for thorough understanding.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Education and Training
Expected in 05/2000
Master of Arts: Education National University - San Diego, GPA:
Expected in 05/1997
Bachelor of Arts: Behavioral Sciences National University - San Diego, GPA:
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