Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Seasoned Office Administrator with exemplary skills in Operations, Implementation and Team-Building. Energetic professional with engaging personality and service-driven background. Excellent problem-solver and planner with demonstrated business, leadership and development skills.

  • Solutions development
  • Process improvement strategies
  • Staff training and development
  • Policies and procedures implementation
  • Technology
  • Dedicated
  • Microsoft Office
  • Procedure development
04/2017 to Current
Operations & Office Administrator Marcus And Millichap Salt Lake City, UT,
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Interacted professionally with agents, clients and inside personnel, answering questions and responding to phone and email inquiries.
  • Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
  • Provided agent and employee onboarding and termination services and supported department members to increase productivity and performance.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Updated databases with company and agent data, verified changes in information and maintained 100% accuracy.
  • Oversaw project planning tasks, collaborating with Operations Manager to provide optimal coverage across operations areas.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Coordinated administrative operations to bolster workflows and improve productivity.
04/2013 to 04/2017
Transaction Coordinator Windermere Real Estate Colville, WA,
  • Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings.
  • Drove efficiency of transaction processing through effective partnering with financial and customer operations teams.
  • Cultivated congenial relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth.
  • Oversaw and managed real estate agency digital tools and recommended new features for technology platform to improve closing process based on transaction coordination experiences.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
04/2009 to 04/2013
Realtor Washington Hospital, Inc., Mary Fredericksburg, VA,
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Accompanied buyers during property inspections.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Represented buyers and sellers in major real estate transactions.
  • Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Generated sales by prospecting leads, cold-calling and closing deals.
  • Advised clients on market conditions, prices and legal requirements.
  • Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
01/2000 to 06/2009
Teacher Cajon Valley School District City, STATE,
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Taught students to exercise problem solving methodology and techniques during tests.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student ability and skill level.
  • Developed individualized lesson plans based on each student's IEP goals.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Monitored student progress using exams and assignments to check for thorough understanding.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Education and Training
Expected in 05/2000
Master of Arts: Education
National University - San Diego,
Expected in 05/1997
Bachelor of Arts: Behavioral Sciences
National University - San Diego,

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Job Titles Held:

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