Operations Manager Senior Project Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Talented professional with an extensive background in Executive Business Management, Team Building, Project Management, Project Design and Logistical Coordination.

  • Training and development skill
  • Business Development
  • Financial leadership expertise
  • Budget control
  • Client relations
  • Annual Performance Reviews
Work History
08/2019 to 12/2020 Operations Manager/Senior Project Manager Chs, Inc. | Corsica, SD,
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Led operational oversight and budgetary supervision for all projects.
  • Developed quarterly business plans to evaluate cost projections.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Achieved under-budget and on-time project management to adhere to project goals.
02/2015 to 07/2019 General Manager New Home Star | Overland Park, KS,
  • Grew the business from $5.5 million in 2016 to $7.4 million in 2017, $8.3 million in 2018 and was on track to hit $9.1 million in 2019.
  • Grew gross margin from 36.8% in 2016 to 42% in 2017, 44% in 2018 and was on track to hit 46% in 2019.
  • Reduced labor cost from 29% in 2016 to 22% through both internal training programs and industry related training programs.
  • Implemented a yearly/quarterly teammate review program which used objective measurements that were agreed to by the teammate and his/her manager at the first of the fiscal year.
  • This review included personal goals as well as professional goals to ensure we were aligning and helping with the teammates personal and professional goals all while creating a culture that celebrated the successes and gave us a platform to catch performance issues and correct them before they got out of control.
  • This led to higher employee retention and better “buy in” from teammates.
  • Created a mentorship program within the company that worked with teammates from the field operations side all the way up to our management team that promoted personal growth from the business level and personal level.
  • Worked with others on the executive management team to come up with a rebranding strategy and implemented that from our middle management teammates all the way down to the teammates in the field.
  • Implemented a new ERP software system (ASSET) that allowed me to share job specific financial information with the teams daily, which then allowed my teams to catch inefficiencies and make changes to avoid cost overruns.
  • Implemented a culture shift incentive program that aligned the best interest of the company with our staff to assure that our jobs were being performed in the most efficient way possible which resulted in less warranty, higher team moral and higher gross margins for the company.
  • Managed a fleet of over 85 vehicles, 18 pieces of heavy equipment and over 300 pieces of small equipment.
  • Negotiated and signed all construction and maintenance contracts.
01/2014 to 02/2015 VP of Construction The Turf Authority | City, STATE,
  • Reviewed P&L statements weekly to verify the company was on track to meeting our monthly and yearly goals.
  • Reviewed AP and AR weekly to verify jobs were being billed promptly and that we were being paid on completed work.
  • Scheduled work for employee’s, as well as with both General Contractors and Sub Contractors, to make sure jobs were completed on schedule and below budget.
  • Worked with vendors to make sure the company was receiving the best pricing and service on materials purchased.
  • Helped sales staff produce bids for both public and private clients.
  • Worked directly with the project managers to make sure the job sites were safe, work was completed on schedule and that jobs were completed in the time allowed.
  • Worked with the installation staff to make sure the jobs were completed correctly and done to meet our high standards.
  • This was done with both training and mentorship.
  • Designed multiple sports fields, including logos and landscapes, to meet the needs of the clients.
  • Helped create a safe, fun and rewarding work environment for all of the employees.
  • Managed multiple projects as well as multiple Project Managers and employees.
  • Worked directly with city, county and state officials to make sure fields were designed to meet their specific needs.
  • Helped build long-term relationships with clients to ensure the ability to get preferential treatment when it came to bidding projects.
  • Made sure all as-builts, submittals and any other necessary paperwork was completed and returned.
Expected in 2004 Bachelor of Science | Secondary Education, Social Sciences University Of Nevada, Reno, NV GPA:
  • Minored in Business Management
  • Supervised a team of 7-10 project managers to ensure projects stayed on track and were delivered under-budget.
  • Made sure projects were installed to company and industry standards to eliminate warranty repair or replacements.
  • Designed detailed drawings for all aspects of landscaping and low voltage, including commercial and residential, according to the specifications provided by the client.
  • Designed a company-wide safety awareness program, resulting in a 78% reduction in reported injuries.
  • Certified Landscape Technician (CLT)
  • OSHA 30 certified
  • ICPI certified paver installer
  • Pro Landscape design software certified
  • Leed AP BD+C Certified
  • Professional in Erosion & Sediment Control (CPESC)
  • Former board member for the Nevada Landscape Association (NLA)
  • Associated General Contractors (AGC), Northern Nevada
  • American Cancer Society Big Dig Board

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Resume Overview

School Attended
  • University Of Nevada
Job Titles Held:
  • Operations Manager/Senior Project Manager
  • General Manager
  • VP of Construction
  • Bachelor of Science

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