Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Skills
  • Post-sales support
  • Relationship selling
  • Product management and pricing
  • Sales closing
Experience
Operations Manager/Sales Representative, 05/2018 to Current
Bessemer TrustHouston, TX,
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Developed key customer relationships to increase sales.
  • Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Fostered relationships with customers to expand customer base and retain business.
  • Increased value to clients through product knowledge.
  • Scheduled appointments with medical professionals to sell specific products.
  • Traveled to various locations to sell medical supplies.
  • Delivered extensive research and clinical trial data to physicians.
  • Improved product and brand awareness by marketing to local hospital labs, pediatricians and primary care providers within community.
Client Advisor, 12/2010 to 05/2018
Audi South/North AtlantaCity, STATE,
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Responded to inquiries from potential customers via email and telephone.
  • Showcased vehicle features and took customers on test drives in local area.
  • Managed sales negotiations and financing options.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Trained and developed sales team members to maximize revenue.
  • Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
  • Answered customer emails and telephone requests for information.
  • Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
  • Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Filled out paperwork to register vehicles and complete sales.
  • Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Office Manager/Sr. Tax Advisor, 12/1998 to 12/2011
H&r BlockCity, STATE,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Supervised, trained and mentored associates and interns on tax projects and assessed staff for performance reviews.
  • Utilized knowledge of tax law and software applications to correct or modify data with regard to proper tax reporting of income and deductions.
  • Researched wide range of tax issues related to business transactions for variety of entities and affiliates.
  • Generated tax returns for more complex individual, corporate and foreign tax clients.
  • Assisted with state and local tax audits by gathering, organizing and tracking information requested by auditors.
  • Managed largest branch in Michigan region, achieving high customer satisfaction rates
  • Led banking tasks, business administration and financial decision-making to ensure first-class client services.
  • Articulated growth objectives and operating plans.
  • Received Awards for top ratings of closed loans.
  • Oversaw preparation of corporate balance sheets, income statements and other financial reports.
  • Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.
Education and Training
High School Diploma: , Expected in 05/1988
Muskegon Heights High School - Muskegon, MI
GPA:

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Resume Overview

School Attended

  • Muskegon Heights High School

Job Titles Held:

  • Operations Manager/Sales Representative
  • Client Advisor
  • Office Manager/Sr. Tax Advisor

Degrees

  • High School Diploma

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