Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Skills
Post-sales support
Relationship selling
Product management and pricing
Sales closing
Experience
Operations Manager/Sales Representative, 05/2018 to Current Bessemer Trust – Houston, TX,
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Developed key customer relationships to increase sales.
Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Fostered relationships with customers to expand customer base and retain business.
Increased value to clients through product knowledge.
Scheduled appointments with medical professionals to sell specific products.
Traveled to various locations to sell medical supplies.
Delivered extensive research and clinical trial data to physicians.
Improved product and brand awareness by marketing to local hospital labs, pediatricians and primary care providers within community.
Client Advisor, 12/2010 to 05/2018 Audi South/North Atlanta – City, STATE,
Greeted customers at arrival to build positive relationships and discuss vehicles.
Responded to inquiries from potential customers via email and telephone.
Showcased vehicle features and took customers on test drives in local area.
Managed sales negotiations and financing options.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Educated customers about sales processes, warranty requirements and service standards.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Consistently exceeded quotas by pursuing and closing sales.
Trained and developed sales team members to maximize revenue.
Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
Answered customer emails and telephone requests for information.
Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Oversaw customer test drives and demonstrated standard and optional features.
Filled out paperwork to register vehicles and complete sales.
Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Office Manager/Sr. Tax Advisor, 12/1998 to 12/2011 H&r Block – City, STATE,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Supervised, trained and mentored associates and interns on tax projects and assessed staff for performance reviews.
Utilized knowledge of tax law and software applications to correct or modify data with regard to proper tax reporting of income and deductions.
Researched wide range of tax issues related to business transactions for variety of entities and affiliates.
Generated tax returns for more complex individual, corporate and foreign tax clients.
Assisted with state and local tax audits by gathering, organizing and tracking information requested by auditors.
Managed largest branch in Michigan region, achieving high customer satisfaction rates
Led banking tasks, business administration and financial decision-making to ensure first-class client services.
Articulated growth objectives and operating plans.
Received Awards for top ratings of closed loans.
Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.
Education and Training
High School Diploma: , Expected in 05/1988 Muskegon Heights High School - Muskegon, MI GPA:
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