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Operations Manager/Project Coordinator Resume Example

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OPERATIONS MANAGER/PROJECT COORDINATOR
Summary
Highly focused and detail-oriented Account Manager with an exceptional record of client service and revenue generation. Able to manage multiple simultaneous projects with high efficiency and accuracy. Experienced with answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
  • Strong interpersonal skills
  • Proven sales track record
  • Exceptional customer service skills
  • Professional and mature
  • Relationship selling
  • Formulating quotes
  • Skilled multi-tasker
  • Skilled in MS Office
Experience
01/2010 to 01/2018
Operations Manager/Project CoordinatorDiv-Net － Brainerd, MN
  • Served as the single point of contact for project scheduling and changes.
  • Monitored project schedules for several projects at a time.
  • Scheduled daily service and coordinated with several contract employees to deliver service early or on time.
  • Opened, assigned, monitored and closed service tickets.
  • Collaborated with the global team to resolve IT support cases.
03/2003 to 01/2010
Senior Account ManagerDiversified Networks － Brainerd, MN
  • Managed sales for several large enterprise accounts.
  • Consistently met sales goals and generated One Million in revenue per year.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
  • Wrote, proofed and edited sales proposals and correspondence.
04/1993 to 03/2003
NE Regional Accountant ManagerFirst Choice － Chanhassen, MN
  • Surpassed annual quota by 125%.
  • Addressed customer questions and concerns regarding products, prices and availability. 

01/1991 to 03/1993
Inside Sales RepresentativeFirst Choice － Chanhassen, MN
  • Worked to support three regional account managers.
  • Processed orders, purchased needed equipment, tracked orders after shipment, and followed up with customer.
  • Produced quarterly newsletter.
Education and Training
Dale Carnegie － Edina, MNSuccessfully graduated from the Dale Carnegie 12 week Sales Advantage training program.
Skills
  • Microsoft Office (Word, Excel, PowerPoint)
  • Goldmine Database and Service System
  • DacEasy Accounting and Order Entry
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Resume Overview

Companies Worked For:

  • Div-Net
  • Diversified Networks
  • First Choice

School Attended

  • Dale Carnegie

Job Titles Held:

  • Operations Manager/Project Coordinator
  • Senior Account Manager
  • NE Regional Accountant Manager
  • Inside Sales Representative

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